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https://www.servicenow.com/community/career-journey-stories/isela-phelp-s-journey-from-two-jobs-to-b...
Summary
Isela Phelps was working two jobs to make ends meet. Now, she has a rewarding career as a ServiceNow developer. Despite having no prior technical experience, Isela now helps stakeholders streamline their workflows, leveraging her existing customer service skills to build productive relationships. She’s achieved the financial stability and work-life balance she once thought impossible, giving her time to focus on what’s most important to her—raising her daughter.
Isela found purpose and balance, and so can you. Start your career journey with ServiceNow today.
Working 60 hours a week
Seven years ago, Isela was juggling two jobs, leaving her with little time for her newborn daughter, who was—and still is—the most important part of her life. She had no technical knowledge, but she wanted to create a better future for her family. Isela found her opportunity when Utah State University opened up a ServiceNow apprentice role. The position didn’t require technical skills, and it valued her exceptional customer service experience and ability to build relationships. Isela took the leap and applied.
All the help and support she needed
Isela says she felt overwhelmed at first, but she credits Utah State for providing the support she needed to succeed. Her first ServiceNow Knowledge conference was a turning point, where she gained valuable insights, connected with experts, and discovered the wealth of resources available in the ServiceNow Community. Seven years later, Isela is a senior ServiceNow developer at Utah State, collaborating with stakeholders to improve workflows across the university. She’s also a Certified System Administrator (CSA) and is considering becoming a Certified Technical Architect (CTA), the pinnacle of ServiceNow technical achievement.
The ServiceNow community from the very beginning has been there encouraging me, guiding me, and giving me the tools to be successful.
A huge positive impact on her personal life
Isela says that her ServiceNow career gives her exciting new challenges every day. She loves ServiceNow technology, and she’s helping people, which gives her a real sense of purpose. And, perhaps most importantly for Isela, she’s been able to quit that second job and spend time on her number one priority—bringing up her daughter.
Advice on starting a ServiceNow career
If you want to build a successful ServiceNow career but don’t have any technical skills, Isela offers the following advice. First, focus on your transferable skills—there’s more value in them than you might think. Second, embrace continuous learning by exploring new opportunities and staying curious about what’s possible. Every journey starts somewhere—where will yours take you?
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