(STAGED) Explore GenAI with ServiceNow and unlock ... - ServiceNow Stg Community

lisa_latour · ‎01-10-2025

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Explore GenAI with ServiceNow and unlock the potential of Now Assist

At ServiceNow, we are committed to making the world of work better for everyone. That's why we are harnessing the power of Generative AI (GenAI) to accelerate digital transformation for our customers and partners. You can discover our latest Now Assist GenAI innovations on our GenAI page. And we have got lots more in development!

If you’re eager to enhance your GenAI skills and unlock the full potential of our Now Assist products, we have put together a curated suite of content that’s suitable for both novices and experts.

Read on to find out more!

Get Started with GenAI:

Introduction to GenAI – If you are new to GenAI, this course is for you. It takes 10 minutes to complete and provides an overview of GenAI and how ServiceNow uses it, including key terms, applications, functionality, users, benefits, limitations, and risks. You can also test your knowledge with a short quiz at the end.

To access the course in English, click here. For Japanese, click here.

Get Started with Now Assist:

Now Assist Essentials – Learn how to use GenAI to streamline your workflows and effortlessly generate high-quality content. Topics include Now Assist applications, Now Assist Admin Console, Now Assist Skills, Now Assist Usage, AI data use, and the Generative AI Controller.

To access the course in English, click here. For Japanese, click here.

Note that this course was formerly titled "Generative AI Controller Essentials."

Now Assist for Creator Implementation Bootcamp on Demand – Now Assist for Creator is a suite of applications that helps developers increase their efficiency by integrating GenAI capabilities into Now Platform development tools. This course covers Now Assist for Creator capabilities, applications, technical architecture, value, and usage.

To access the course in English, click here. For Japanese, click here.

Now Assist for Customer Service Management (CSM) Implementation Bootcamp On Demand – Leverage the power of GenAI in customer service, improving customer experiences while enhancing customer service agent productivity. This course covers Now Assist for CSM architecture, required plug-ins, configuration, and usage.

To access the course in English, click here. For Japanese, click here.

Now Assist for Field Service Management (FSM) Implementation On Demand – Leverage the power of GenAI for field service, improving the end-user experience while enhancing technician productivity. This course covers Now Assist for FSM architecture, required plug-ins, configuration, and usage.

To access the course in English, click here. For Japanese, click here.

Now Assist for HR Service Delivery (HRSD) Implementation Bootcamp On Demand –Enable GenAI capabilities that boost HR agent productivity and deliver faster case resolution for employees. This course covers Now Assist for HSRD architecture, required plug-ins, configuration, and usage.

To access the course in English, click here. For Japanese, click here.

Now Assist for IT Operations Management (ITOM) Implementation – Learn to install and enable Now Assist for ITOM, the Alert Assist summarization capability for Operators.

To access the course in English, click here.

Now Assist for IT Service Management (ITSM) Implementation Bootcamp On Demand – Supercharge your ITSM workflows with GenAI capabilities for Incident Management. This course covers Now Assist for ITSM architecture, required plug-ins, configuration, and usage.

To access the course in English, click here. For Japanese, click here.

Now Assist for Search Implementation  - Respond to user searches with actionable AI-generated summaries of relevant knowledge articles. This course covers Now Assist for Search required plug-ins and configuration for different user experiences.

To access the course in English, click here. For Japanese, click here.

Now Assist for Virtual Agent Implementation – Use generative AI skills in your conversational experiences. This course covers Now Assist for Virtual Agent architecture, required plug-ins, configuration, and usage.

To access the course in English, click here. For Japanese, click here.

Get Accredited:

Once you’ve participated in a bootcamp or completed a course, it’s a great idea to get accredited! The following exams are available:

If you have any questions, please visit our Help Center. And, as always, thanks for being a valued member of our learning community!

(STAGED) Explore GenAI with ServiceNow and unlock the potential of Now Assist