# AI Without Workflows is Just Expensive Advice Most companies have AI. Few have the data to ground it, the workflows to deploy it, and the security to govern it. ServiceNow® is the only platform built for all of it, so AI doesn't just think. It acts. ## Actions Speak Louder. Meet ServiceNow Otto. ServiceNow Otto is the one AI experience for every person in your organization. You ask. Work gets done, from start to finish, on the platform that already runs your business. ## Knowledge 2026: Relive Moments That Matter Knowledge 2026 just wrapped up, but the excitement is still buzzing! The event was packed with awesome experiences and hands-on learning. Catch the highlights and boost your AI skills! ## The World Works with ServiceNow™ - 85% of the Fortune 500® - 98% renewal rate - 95B workflows ## ServiceNow is the AI Control Tower for Business Reinvention ### Sense Any Data Your enterprise data contextualized in real-time. Now AI understands your business, not just the internet. ### Decide with Context Any AI model, grounded in your enterprise context and data to make aligned, auditable decisions. ### Act Across Workflows Autonomous workflows execute across every application and department, turning AI into real business outcomes. ### Secure at Scale Built-in guardrails ensure every AI action and identity is secure, compliant, and approved as it happens. ## Meet ServiceNow Otto The AI assistant for work. You ask. ServiceNow Otto™ handles it end to end, following how your business operates. It works across every system, every department, every workflow that keeps your business moving. ## Delivering Autonomous Workflows Across Every Corner of Your Business ### IT Leaders Are Made in This Moment Your Autonomous Workforce is already on the way. Ground, govern, and guide every AI action towards real business outcomes. ### CRM Built to Help Customers, Not Just Track Them End the runaround. Resolve cases, close deals, and serve customers with a platform built for action. ### Stop Searching, Start Solving AI that's not just talk. It knows your business and gets work done end to end. ### Security Built to Act, Not Just Alert One AI platform that sees every asset, identity, and vulnerability so your team can defend instead of just respond. ### Build Anywhere, Run on ServiceNow Vibe code from the tools your team already uses. Every app that lands on ServiceNow is governed, connected, and built to run across your enterprise from day one. ## This is What Business Transformation Looks Like - 5M ServiceNow workflows per month - 2.5M AI-powered interactions in less than a year - 25% faster customer response time - 66% reduction in IT service costs - 97% routing accuracy for the AI Agent ## See Why the World's Top Organizations Choose ServiceNow - Ranked #1 in the Building and Managing AI Agents Use Case - A 6x Consecutive Leader in Gartner® Magic Quadrant™ for Enterprise Low-Code Application Platforms - ServiceNow named a Leader in 8 Gartner® Magic Quadrant™ Reports - ServiceNow named a Leader in the 9 Forrester Wave™ Reports Q1, Q2, Q3, Q4 2025, Q2, Q4 2024, and Q4 2023 ## What's New Now ### Enterprise AI Maturity Index 2026 See how 6,500 leaders and employees across 19 countries measured their AI progress. Learn what Pacesetters did differently and follow their roadmap. ### Meet ServiceNow Otto, the New Way to Put AI to Work ### ServiceNow's Blueprint for Agentic Business ### The CX Shift: A Study of Customer Expectations in the AI Era ## Let's Put AI to Work Explore all the ways ServiceNow can put AI to work for your people. Connect with us: Talk to a ServiceNow expert and see how a single platform can solve your most pressing needs. Explore demos: See it in action. Get hands-on with the ServiceNow AI Platform.