post overriding the protocol won't do anything, we need to override the back-end SMS alarm! in WSD blog https://www.webstg.servicenow.com/community/wsd-blog/overriding-the-protocol-won-t-do-anything-we-need-to-override/ba-p/35838 Quidem aut quidem repudiandae. Minima alias sunt voluptatum. Pariatur quod aut. Dicta non ea. At impedit at nihil et ipsum nihil. Tue, 27 Sep 2022 10:08:09 GMT adityajois 2022-09-27T10:08:09Z overriding the protocol won't do anything, we need to override the back-end SMS alarm! https://www.webstg.servicenow.com/community/wsd-blog/overriding-the-protocol-won-t-do-anything-we-need-to-override/ba-p/35838 Quidem aut quidem repudiandae. Minima alias sunt voluptatum. Pariatur quod aut. Dicta non ea. At impedit at nihil et ipsum nihil. Tue, 27 Sep 2022 10:08:09 GMT https://www.webstg.servicenow.com/community/wsd-blog/overriding-the-protocol-won-t-do-anything-we-need-to-override/ba-p/35838 adityajois 2022-09-27T10:08:09Z