(STAGED) Keith Mills navigates a cloud-powered path through the digital frontier

LisaL8118081040 — Sat, 11 Jan 2025 00:59:01 GMT

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https://www.servicenow.com/community/career-journey-stories/keith-mills-navigates-a-cloud-powered-path-through-the-digital/ba-p/3100909

Summary

Keith Mills is an Associate Director and ServiceNow Certified Master Architect (CMA) at Accenture in Alberta, Canada. With over 15 years in the ServiceNow ecosystem, he’s worked with some of the largest organizations in his region while achieving a great work-life balance. Keith is passionate about mentoring others and contributing to the ServiceNow community, proving that the right opportunities lead to both personal and professional success. Ready to take the first step? Start your ServiceNow career journey today.

From environmental sciences to IT

Keith began with a degree in environmental sciences but quickly realized it wasn’t his passion. Determined to pivot, he enrolled in a network technician program. After spending six years honing his IT skills, he joined an Alberta consulting firm specializing in help desk software. However, frequent on-site travel kept him away from his family, sparking his search for a career that offered both professional growth and work-life balance.

The ServiceNow opportunity

Keith’s life changed when the company he was working for became a ServiceNow partner. Keith jumped in with both feet, first taking the ServiceNow System Administration course and then becoming a Certified Application Developer (CAD) and Certified Implementation Specialist (CIS). His proudest accomplishment is becoming one of the first ServiceNow CMAs in 2019. And his company became so successful that it was acquired by Accenture in 2017.

ServiceNow launched the company into the big times. That opened so many opportunities for me.

On an upward trajectory

In the last 15 years, Keith has dealt with some of the largest companies in his region, doing everything from greenfield ServiceNow deployments to complete service desk replacements. He’s also passionate about giving back to other Accenture employees, including co-leading ServiceNow Certified Technical Architect (CTA) cohorts at Accenture and helping CMA candidates prepare for exams. And he’s a dedicated supporter of the ServiceNow community, saying that while it’s huge, it’s very personal—everyone helps each other and he’s built great relationships. 

Finding work-life balance

And what about those long hours on site? Because ServiceNow runs in the cloud, he’s able to travel far less. That’s had a huge positive impact on his personal life. He’s been able to watch his children grow, get involved in what they do, and spend quality time with his wife. His oldest daughter is graduating from high school this year and has already been accepted at a post-secondary institution. Keith says it’s an exciting time for him, and he’s glad he can be at home to experience it. 

Keith’s journey shows what’s possible with the right opportunities—more time for family, milestones celebrated, and a well-balanced life. What could the next chapter of your career journey bring?

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(STAGED) Keith Mills navigates a cloud-powered path through the digital frontier