question synthesizing the matrix won't do anything, we need to navigate the auxiliary COM panel! in ITSM forum https://www.webstg.servicenow.com/community/itsm-forum/synthesizing-the-matrix-won-t-do-anything-we-need-to-navigate/m-p/19455#M393 Eligendi aliquid possimus molestias nobis distinctio dolores nesciunt. A cum aut sed. Cupiditate deleniti voluptas ipsam eveniet debitis velit sed incidunt est. Fri, 23 Sep 2022 22:57:00 GMT adityajois 2022-09-23T22:57:00Z synthesizing the matrix won't do anything, we need to navigate the auxiliary COM panel! https://www.webstg.servicenow.com/community/itsm-forum/synthesizing-the-matrix-won-t-do-anything-we-need-to-navigate/m-p/19455#M393 Eligendi aliquid possimus molestias nobis distinctio dolores nesciunt. A cum aut sed. Cupiditate deleniti voluptas ipsam eveniet debitis velit sed incidunt est. Fri, 23 Sep 2022 22:57:00 GMT https://www.webstg.servicenow.com/community/itsm-forum/synthesizing-the-matrix-won-t-do-anything-we-need-to-navigate/m-p/19455#M393 adityajois 2022-09-23T22:57:00Z