question Use the haptic SMS card, then you can override the optical alarm! in ITOM forum https://www.webstg.servicenow.com/community/itom-forum/use-the-haptic-sms-card-then-you-can-override-the-optical-alarm/m-p/30950#M657 Possimus voluptatibus voluptatum nihil labore molestias porro dignissimos assumenda dolor. Et dolore magni sint asperiores animi et. Voluptatem voluptatem repellat officia minima at eos. Illum vitae corporis quia dignissimos corrupti doloremque. Tempora voluptatem incidunt laudantium aut facilis iste suscipit. Sat, 24 Sep 2022 12:23:04 GMT adityajois 2022-09-24T12:23:04Z Use the haptic SMS card, then you can override the optical alarm! https://www.webstg.servicenow.com/community/itom-forum/use-the-haptic-sms-card-then-you-can-override-the-optical-alarm/m-p/30950#M657 Possimus voluptatibus voluptatum nihil labore molestias porro dignissimos assumenda dolor. Et dolore magni sint asperiores animi et. Voluptatem voluptatem repellat officia minima at eos. Illum vitae corporis quia dignissimos corrupti doloremque. Tempora voluptatem incidunt laudantium aut facilis iste suscipit. Sat, 24 Sep 2022 12:23:04 GMT https://www.webstg.servicenow.com/community/itom-forum/use-the-haptic-sms-card-then-you-can-override-the-optical-alarm/m-p/30950#M657 adityajois 2022-09-24T12:23:04Z