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  <channel>
    <title>All Career Journey Stories posts</title>
    <link>https://www.webstg.servicenow.com/community/career-journey-stories/bg-p/riseup-blogs</link>
    <description>All Career Journey Stories posts</description>
    <pubDate>Thu, 30 Apr 2026 13:40:01 GMT</pubDate>
    <dc:creator>riseup-blogs</dc:creator>
    <dc:date>2026-04-30T13:40:01Z</dc:date>
    <item>
      <title>(STAGED) Calling all IT leaders, get ready to grow your skills!</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-calling-all-it-leaders-get-ready-to-grow-your-skills/ba-p/63621</link>
      <description>&lt;P&gt;THIS is the Production Link&lt;BR /&gt;&lt;SPAN data-teams="true"&gt;&lt;A id="menur3r3" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://www.servicenow.com/community/career-journey-stories/calling-all-it-leaders-get-ready-to-grow-your-skills/ba-p/3142104" href="https://www.servicenow.com/community/career-journey-stories/calling-all-it-leaders-get-ready-to-grow-your-skills/ba-p/3142104" target="_blank" rel="noreferrer noopener" aria-label="Link https://www.servicenow.com/community/career-journey-stories/calling-all-it-leaders-get-ready-to-grow-your-skills/ba-p/3142104"&gt;https://www.servicenow.com/community/career-journey-stories/calling-all-it-leaders-get-ready-to-grow-your-skills/ba-p/3142104&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Are you a new IT leader? Or an existing leader looking to develop your skills further? If so, then we’ve got great news for you. We’re excited to announce we’ve launched a new&amp;nbsp;&lt;A href="https://www.linkedin.com/learning/paths/servicenow-it-leadership-professional-certificate" target="_blank" rel="noopener nofollow noreferrer"&gt;ServiceNow IT Leadership Professional Certificate&lt;/A&gt;&amp;nbsp;in partnership with Microsoft and LinkedIn Learning. You’ll learn from established IT industry leaders about the journey from technical expert to IT leader, build the skills to manage teams, projects, and processes, and find out how to create effective IT strategies. And once you’ve successfully completed these fascinating and valuable courses and pass the final exam, you’ll earn your professional certificate that you can share with your LinkedIn network.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Why is this important for you? Because IT leaders need to combine strong technical and effective management skills to achieve their full potential. And by learning to translate between technology speak and business language, you’ll become a more effective communicator—so you can grow your influence, build support, and drive the best results for your organization. This certificate gives you a solid foundation to do all these things, helping you embrace the challenges and&amp;nbsp;&lt;U&gt;opportunities&lt;/U&gt;&amp;nbsp;of your leadership role.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;How do you get started? If you have LinkedIn Learning, just click&amp;nbsp;&lt;A href="https://www.linkedin.com/learning/paths/servicenow-it-leadership-professional-certificate" target="_blank" rel="noopener nofollow noreferrer"&gt;here and get started today&lt;/A&gt;!&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;Work at your own pace and hear from experienced instructors who have built stellar reputations helping people like you start on the path to a fulfilling and rewarding leadership role. You’ll get insights into how to succeed as a first-time IT leader, learn how to successfully manage large IT projects, strengthen your IT architectural skills, and discover a step-by-step process for creating IT strategies that deliver results.&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN&gt;And while you’re building your own skills, remember that it’s equally important to build the skills of your team. That’s a critical part of being a true leader. That’s why ServiceNow is helping tens of thousands of people get skilled through curated Career Journeys. There’s no better way for your team members to build essential skills for their existing roles while growing a ServiceNow career that they’re passionate about. To find out more about ServiceNow Career Journeys,&amp;nbsp;&lt;A href="https://www.servicenow.com/community/riseup/ct-p/riseup" target="_blank" rel="noopener"&gt;&lt;U&gt;click here&lt;/U&gt;&lt;/A&gt;.&lt;/SPAN&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 11 Jan 2025 01:27:16 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-calling-all-it-leaders-get-ready-to-grow-your-skills/ba-p/63621</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T01:27:16Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Explore GenAI with ServiceNow and unlock the potential of Now Assist</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-explore-genai-with-servicenow-and-unlock-the-potential-of/ba-p/63619</link>
      <description>&lt;P&gt;PRODUCTION LINK&lt;BR /&gt;&lt;A href="https://www.servicenow.com/community/career-journey-stories/explore-genai-with-servicenow-and-unlock-the-potential-of-now/ba-p/3126646" target="_blank" rel="nofollow noopener noreferrer"&gt;https://www.servicenow.com/community/career-journey-stories/explore-genai-with-servicenow-and-unlock...&lt;/A&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Explore GenAI with ServiceNow and unlock the potential of Now Assist &lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;At ServiceNow, we are committed to making the world of work better for everyone. That's why we are harnessing the power of Generative AI (GenAI) to accelerate digital transformation for our customers and partners. You can discover our latest Now Assist GenAI innovations on our&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.servicenow.com/now-platform/generative-ai.html?state=seamless" target="_blank" rel="noopener nofollow noreferrer"&gt;&lt;SPAN data-contrast="none"&gt;GenAI page&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;. And we have got lots&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-contrast="auto"&gt;more in development!&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;If you’re eager to enhance your GenAI skills and unlock the full potential of our Now Assist products, we have put together a curated suite of content that’s suitable for both novices and experts.&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Read on to find out more!&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Get Started with GenAI:&amp;nbsp;&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Introduction to GenAI&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="auto"&gt;&amp;nbsp;– If you are new to GenAI, this course is for you. It takes 10 minutes to complete and provides an overview of GenAI and how ServiceNow uses it, including key terms, applications, functionality, users, benefits, limitations, and risks. You can also test your knowledge with a short quiz at the end.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233279&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:357,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;To access the course in English,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/now-platform/introduction-to-generative-ai?id=learning_course_prev&amp;amp;course_id=647909738794b110f40fc95d0ebb35c7" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;. For Japanese,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/now-platform/introduction-to-generative-ai?id=learning_course_prev&amp;amp;course_id=220ab6c1471d7d50c00af235126d43ba" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here.&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233279&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:357,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Get Started with Now Assist:&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Now Assist Essentials&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="none"&gt;&amp;nbsp;– Learn how to use GenAI to streamline your workflows and effortlessly generate high-quality content. Topics include Now Assist applications, Now Assist Admin Console, Now Assist Skills, Now Assist Usage, AI data use, and the Generative AI Controller.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233279&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:357,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;To access the course in English,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/now-platform/now-assist-essentials?id=learning_course_prev&amp;amp;course_id=bdb048c487b7e9945aa9ca2d0ebb3514" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;. For Japanese,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/now-platform/now-assist-essentials?id=learning_course_prev&amp;amp;course_id=b59bb4f1876a75d05aa9ca2d0ebb3586" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt;.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233279&amp;quot;:false,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559685&amp;quot;:357,&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;I&gt;&lt;SPAN data-contrast="none"&gt;Note that this course was formerly titled "Generative AI Controller Essentials."&lt;/SPAN&gt;&lt;/I&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233279&amp;quot;:false,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559685&amp;quot;:357,&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Now Assist for Creator Implementation Bootcamp on Demand&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="auto"&gt;&amp;nbsp;– Now Assist for Creator is a suite of applications that helps developers increase their efficiency by integrating GenAI capabilities into Now Platform development tools. This course covers Now Assist for Creator capabilities, applications, technical architecture, value, and usage.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233279&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;To access the course in English,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp?id=learning_course_prev&amp;amp;course_id=5983f7b247913598db63fb25126d4303" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;. For Japanese,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/app-engine/now-assist-for-creator-implementation-bootcamp-on-demand?id=learning_course_prev&amp;amp;course_id=5a411aaec3e04e105922751ce001313e" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Now Assist for Customer Service Management (CSM) Implementation Bootcamp On Demand&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="auto"&gt;&amp;nbsp;– Leverage the power of GenAI in customer service, improving customer experiences while enhancing customer service agent productivity. This course covers Now Assist for CSM architecture, required plug-ins, configuration, and usage.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;To access the course in English,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp?id=learning_course_prev&amp;amp;course_id=28f3b3b29395fd58f2d9bc686cba1097" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;. For Japanese,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/customer-service-management/now-assist-for-customer-service-management-csm?id=learning_course_prev&amp;amp;course_id=c92c915693e08610f2d9bc686cba106f" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt;.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Now Assist for Field Service Management (FSM) Implementation On Demand&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="auto"&gt;&amp;nbsp;–&lt;/SPAN&gt;&lt;SPAN data-contrast="none"&gt;&amp;nbsp;Leverage the power of GenAI for field service, improving the end-user experience while enhancing technician productivity.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-contrast="auto"&gt;This course covers Now Assist for FSM architecture, required plug-ins, configuration, and usage.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;To access the course in English,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/field-service-management/now-assist-for-field-service-management-fsm?id=learning_course_prev&amp;amp;course_id=8cc14e1a4743b998c00af235126d4396" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;.&amp;nbsp; For Japanese,&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/field-service-management/now-assist-for-field-service-management-fsm?id=learning_course_prev&amp;amp;course_id=f753566e47e48e1090542034846d430c" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;click here.&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-ccp-props="{&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
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&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Now Assist for Search Implementation&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="auto"&gt;  - Respond to user searches with actionable AI-generated summaries of relevant knowledge articles. This course covers Now Assist for Search required plug-ins and configuration&amp;nbsp; for different user experiences.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
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&lt;UL&gt;
&lt;LI data-leveltext="" data-font="Symbol" data-listid="17" data-list-defn-props="{&amp;quot;335552541&amp;quot;:1,&amp;quot;335559685&amp;quot;:360,&amp;quot;335559991&amp;quot;:360,&amp;quot;469769226&amp;quot;:&amp;quot;Symbol&amp;quot;,&amp;quot;469769242&amp;quot;:[8226],&amp;quot;469777803&amp;quot;:&amp;quot;left&amp;quot;,&amp;quot;469777804&amp;quot;:&amp;quot;&amp;quot;,&amp;quot;469777815&amp;quot;:&amp;quot;hybridMultilevel&amp;quot;}" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Now Assist for Virtual Agent Implementation&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-contrast="auto"&gt; – Use generative AI skills in your conversational experiences. This course covers Now Assist for Virtual Agent architecture, required plug-ins, configuration, and usage.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
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&lt;UL&gt;
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&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;If you have any questions, please visit our &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/now-learning-help-center?id=nl_kb_home" target="_blank" rel="noopener noreferrer nofollow"&gt;&lt;SPAN data-contrast="none"&gt;Help Center&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt;. And, as always, thanks for being a valued member of our learning community!&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;335559739&amp;quot;:160}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Apr 2025 20:48:02 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-explore-genai-with-servicenow-and-unlock-the-potential-of/ba-p/63619</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-04-22T20:48:02Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Build your dream career with ServiceNow Career Journeys</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-build-your-dream-career-with-servicenow-career-journeys/ba-p/63616</link>
      <description>&lt;P&gt;&lt;STRONG&gt;This is the Production Link ..&lt;/STRONG&gt;&lt;BR /&gt;&lt;SPAN data-teams="true"&gt;&lt;A id="menur3qv" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://www.servicenow.com/community/career-journey-stories/build-your-dream-career-with-servicenow-career-journeys/ba-p/3126649" href="https://www.servicenow.com/community/career-journey-stories/build-your-dream-career-with-servicenow-career-journeys/ba-p/3126649" target="_blank" rel="noreferrer noopener" aria-label="Link https://www.servicenow.com/community/career-journey-stories/build-your-dream-career-with-servicenow-career-journeys/ba-p/3126649"&gt;https://www.servicenow.com/community/career-journey-stories/build-your-dream-career-with-servicenow-career-journeys/ba-p/3126649&lt;/A&gt;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Pick your ServiceNow Career Journey to help you build your dream career!&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;No matter what your background or interests, there’s a place for you in the ServiceNow ecosystem. Join the thousands of people around the world pursuing their passion with ServiceNow.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;There are multiple ways to build your ServiceNow career. Use our&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_self" rel="noopener noreferrer"&gt;ServiceNow Career Journeys&lt;/A&gt;, which make it easier than ever to find your dream job.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;There are multiple career journeys to choose from. Pick the one that's right for you!&lt;/FONT&gt;&lt;/P&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=f40015af8711b9d05aa9ca2d0ebb3598" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;Change Adoption Specialist&lt;/STRONG&gt;&lt;/A&gt;&amp;nbsp;You're empathetic, a good communicator, and enjoy working with people to help manage them through the organizational change process, unlocking the value of ServiceNow for your entire business.&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=1604ae9bc3ba31185922751ce001312e" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;Support Specialist&lt;/STRONG&gt;&lt;/A&gt;: You’re a good communicator and collaborator, and you enjoy helping your customers solve their technical issues, making them more productive and satisfied.&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;UL&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="http://nowlearning.servicenow.com/lxp?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;System Administrator&lt;/STRONG&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;STRONG&gt;.&amp;nbsp;&lt;/STRONG&gt;You’re highly organized and passionate about keeping everything on track. And you love working with other people, sharing technical know-how and building lasting relationships.&lt;/FONT&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp?id=journey_overview&amp;amp;journey_id=cbdb13f91b5aa5d013f9a6c1b24bcb44" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;Application Developer&lt;/STRONG&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;STRONG&gt;.&amp;nbsp;&lt;/STRONG&gt;You’re an innovative thinker who loves finding original, creative solutions to technical challenges. You always see the possibilities and have a limitless imagination.&lt;/FONT&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp?id=journey_overview&amp;amp;journey_id=5ab1e9591b1e61d013f9a6c1b24bcb1e" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;Implementer&lt;/STRONG&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;STRONG&gt;.&amp;nbsp;&lt;/STRONG&gt;You’re creative and efficient, and relish working through a problem to find the best answer for everyone. And you know that give and take is a critical part of any successful process.&lt;/FONT&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp?id=journey_overview&amp;amp;journey_id=9c60d3ce1b9e6dd013f9a6c1b24bcbe4" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;Business Process Analyst&lt;/STRONG&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;STRONG&gt;.&amp;nbsp;&lt;/STRONG&gt;You love using data and technology to address customer challenges. You understand complex processes and enjoy working with devoted problem solvers.&lt;/FONT&gt;&lt;/LI&gt;
&lt;LI&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp?id=journey_overview&amp;amp;journey_id=97ac27f11bdaa5d013f9a6c1b24bcb1e" target="_blank" rel="noopener noreferrer"&gt;&lt;STRONG&gt;Technical Project Manager&lt;/STRONG&gt;&lt;/A&gt;&lt;/SPAN&gt;&lt;STRONG&gt;.&amp;nbsp;&lt;/STRONG&gt;You love planning and managing technical projects, and you’re passionate about executing on time and on budget. And you enjoy working with technical teams and business leaders to ensure project success.&lt;/FONT&gt;&lt;/LI&gt;
&lt;/UL&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;These role-based learning paths help you launch your ServiceNow career and power your way to success.&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener noreferrer"&gt;Just pick the one that’s right for you&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;and follow the journey from associate to expert, growing your skills with proven guidance that supercharges your future.&amp;nbsp;And when you’re ready, ServiceNow also offers highly advanced certifications such as Certified Master Architect (CMA) and Certified Technical Architect (CTA) that show you have reached the pinnacle of ServiceNow achievement.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;No matter which&amp;nbsp;career journey you choose, you’re setting yourself up for a bright future.&amp;nbsp;&lt;/FONT&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;It’s time to take the leap and start doing the best work of your life. Not next week. Not next year. Right now. Check out the career journeys today today and take charge of your career.&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Sat, 11 Jan 2025 01:17:11 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-build-your-dream-career-with-servicenow-career-journeys/ba-p/63616</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T01:17:11Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Daniel Falayi's journey from Lagos roots to ServiceNow leadership</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-daniel-falayi-s-journey-from-lagos-roots-to-servicenow/ba-p/63614</link>
      <description>&lt;P&gt;&lt;STRONG&gt;THIS is the Production Link&lt;/STRONG&gt;&lt;BR /&gt;&lt;A href="https://www.servicenow.com/community/career-journey-stories/daniel-falayi-s-journey-from-lagos-roots-to-servicenow/ba-p/3108493" target="_blank"&gt;https://www.servicenow.com/community/career-journey-stories/daniel-falayi-s-journey-from-lagos-roots-to-servicenow/ba-p/3108493&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;div class="video-embed-center video-embed"&gt;&lt;iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DQ0JjaZXpCbU&amp;amp;type=text%2Fhtml&amp;amp;schema=youtube&amp;amp;display_name=YouTube&amp;amp;src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FQ0JjaZXpCbU" width="200" height="112" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"&gt;&lt;/iframe&gt;&lt;/div&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Summary&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Originally from Lagos, Nigeria, &lt;/SPAN&gt;&lt;A href="https://www.linkedin.com/in/daniel-falayi/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Daniel Olufemi Falayi&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; works as a ServiceNow project delivery lead and implementation architect at ConfigureTek in Canada. A passionate member of the ServiceNow community, he leads his local &lt;/SPAN&gt;&lt;A href="https://www.servicenow.com/community/servicenow-user-groups-snugs/ct-p/servicenow-user-groups-snugs" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;ServiceNow User Group&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (SNUG) and has spoken at ServiceNow Knowledge. From Lagos to leading in tech, Daniel shows that the path to success begins with one bold step.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-contrast="auto"&gt;Start your &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; with ServiceNow and discover where it can take you.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Screenshot 2024-12-09 at 3.04.15 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-12-09 at 3.04.15 PM.png" /&gt;&lt;/span&gt;A life-changing moment with ServiceNow&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW254661204 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;Daniel emigrated to Canada nine years ago&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt; and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;wanted to build an exciting and rewarding &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;new &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;career. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;He&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt; worked hard to train himself as a business analys&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;t and&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt; spent time &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;working &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;at several companies.&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;Then&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;,&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt; Daniel had a life-changing moment—being the lead business analyst for a client implementing ServiceNow. He says he was amazed at how the ServiceNow platform solved organizational challenges. Da&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW254661204 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW254661204 BCX0"&gt;niel loved every minute of the implementation and wanted to know more.&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW254661204 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Growing expertise&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Daniel’s first step was to become a &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;ServiceNow Certified System Administrator&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt;, which, he enthusiastically explains,&amp;nbsp; gave him a firm baseline understanding of ServiceNow. He then went on to become a &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=5ab1e9591b1e61d013f9a6c1b24bcb1e" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Implementation Specialist&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CIS) for more than half a dozen other ServiceNow solution areas ranging from ITM and CSM to HRSD and GRC. He’s also broadened his knowledge and experience beyond implementation, becoming a &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CTA" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Technical Architect&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CTA) and &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=cbdb13f91b5aa5d013f9a6c1b24bcb44" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Application Developer&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CAD).&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;STRONG&gt;&lt;FONT size="5"&gt;Me working with ServiceNow is a dream come true.&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="IMG-20220525-WA0032.jpg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG-20220525-WA0032.jpg" /&gt;&lt;/span&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;SPAN data-contrast="auto"&gt;&lt;STRONG&gt;&lt;SPAN class="TextRun MacChromeBold SCXW158404226 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW158404226 BCX0"&gt;Achieving more, aiming higher&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN class="EOP SCXW158404226 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;According to Daniel, ServiceNow has had a tremendous impact on his career. His deep skills are in high demand and have given him the opportunity&amp;nbsp; to work with some of the world’s best organizations and clients in the world, including KPMG and Deloitte. And he wants to go even further, reaching the pinnacle of ServiceNow expertise by becoming a &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CMA" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Master Architect&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CMA).&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;On a mission to help others grow like he has&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;In addition to leading his local SNUG and speaking at Knowledge, Daniel’s also giving back to people who would otherwise find it hard to get into IT. He’s started several mentorship groups to help visible minorities and new immigrants transition into ServiceNow careers, generously sharing his experience and insights. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Isn’t it time to find somewhere where you can thrive and your passion is rewarded? Just like Daniel, you can do the best work of your life with ServiceNow.&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;TABLE style="width: auto; text-align: left; background-color: transparent; border-spacing: 0; border: none; padding: 0; margin: 0;"&gt;
&lt;TBODY&gt;
&lt;TR&gt;
&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;/TBODY&gt;
&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 01:13:07 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-daniel-falayi-s-journey-from-lagos-roots-to-servicenow/ba-p/63614</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T01:13:07Z</dc:date>
    </item>
    <item>
      <title>(STAGED 2) Isela Phelp's journey from two jobs to balance and purpose</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-2-isela-phelp-s-journey-from-two-jobs-to-balance-and/ba-p/63612</link>
      <description>&lt;P&gt;THIS IS THE PRODUCTION LINK&amp;nbsp;&lt;BR /&gt;&lt;A href="https://www.servicenow.com/community/career-journey-stories/isela-phelp-s-journey-from-two-jobs-to-balance-and-purpose/ba-p/3108438" target="_blank"&gt;https://www.servicenow.com/community/career-journey-stories/isela-phelp-s-journey-from-two-jobs-to-b...&lt;/A&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="5"&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;div class="video-embed-center video-embed"&gt;&lt;iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D7667eUlATG4&amp;amp;type=text%2Fhtml&amp;amp;schema=youtube&amp;amp;display_name=YouTube&amp;amp;src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F7667eUlATG4" width="200" height="112" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"&gt;&lt;/iframe&gt;&lt;/div&gt;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="5"&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Summary&amp;nbsp;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.linkedin.com/in/iselaphelps/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Isela Phelps&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; was working two jobs to make ends meet. Now, she has a rewarding career as a ServiceNow developer. Despite having no prior technical experience, Isela now helps stakeholders streamline their workflows, leveraging her existing&amp;nbsp; customer service skills to build productive relationships. She’s achieved the financial stability and work-life balance she once thought impossible, giving her time to focus on what’s most important to her—raising her daughter.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN data-contrast="auto"&gt;Isela found purpose and balance, and so can you. Start your &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; with ServiceNow today.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Working 60 hours a week&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW19768196 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;Seven years ago, Isela was juggling two jobs, leaving her with little time for her newborn daughter, who was—and still is—the most important part of her life. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;She had &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;no technical knowledge&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;,&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;but &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;she &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;wanted &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;to create a better future for her family&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;.&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; Isela found &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;her&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;opportunity &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;when Utah State University &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun AdvancedProofingIssueV2Themed SCXW19768196 BCX0"&gt;opened &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun AdvancedProofingIssueV2Themed SCXW19768196 BCX0"&gt;up&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;a ServiceNow apprentice role. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;T&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;he position &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;didn’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; require technical skills, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;it valued her exceptional customer service experience and ability to build relationships. Isela took the leap&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; and&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; applied&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW19768196 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="IMG_2133 2.jpg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG_2133 2.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;All the help and support she needed&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW33664187 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;Isela &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;says she felt overwhelmed at &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;first, but she &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;credits Utah State for providing the support she needed to succeed. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;H&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;er first ServiceNow Knowledge conference was a turning point, where she gained valuable insights, connected with experts, and discovered the wealth of resources available in the ServiceNow Community. Seven years later, Isela &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;is&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; a senior ServiceNow developer at Utah State, collaborating with stakeholders to improve workflows across the university. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;She’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; also a &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW33664187 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW33664187 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified System Administrator&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW33664187 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; (CSA) and is considering &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;becoming&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; a &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW33664187 BCX0" href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CTA" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW33664187 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Technical Architect&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW33664187 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; (CTA)&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;the pinnacle of ServiceNow technical achievement.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW33664187 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial, helvetica, sans-serif" size="5"&gt;&lt;STRONG&gt;The ServiceNow community from the very beginning has been there encouraging me, guiding me, and giving me the tools to be successful.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="Carousel #6.jpg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Carousel #6.jpg" /&gt;&lt;/span&gt;A huge positive impact on her personal life&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW39111668 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;Isela says that her ServiceNow career gives her exciting new challenges every day. She loves &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;ServiceNow&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; technology, and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW39111668 BCX0"&gt;she’s helping&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; people, which gives her a real sense of purpose. And, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;perhaps most&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; importantly for Isela, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;she’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; been able to &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;quit&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; that second job and spend time on her number one priority—bringing up her daughter.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW39111668 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt; &lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Advice on starting a ServiceNow career&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW67480171 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;If you want to build a successful ServiceNow career but &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;don’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt; have any technical skills, Isela offers the following advice. First, focus on your transferable skills—&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;there’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt; more value in them than you might think. Second, embrace continuous learning&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;by exploring new opportunities and staying curious about &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;what’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt; possible. Every journey starts somewhere—where will yours take you?&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW67480171 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;TABLE style="width: auto; text-align: left; background-color: transparent; border-spacing: 0; border: none; padding: 0; margin: 0;"&gt;
&lt;TBODY&gt;
&lt;TR&gt;
&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;/TBODY&gt;
&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 01:09:09 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-2-isela-phelp-s-journey-from-two-jobs-to-balance-and/ba-p/63612</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T01:09:09Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Isela Phelp's journey from two jobs to balance and purpose</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-isela-phelp-s-journey-from-two-jobs-to-balance-and/ba-p/63610</link>
      <description>&lt;P&gt;&lt;FONT size="5"&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;This is the Production Link&lt;BR /&gt;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="lia-publish-url-value"&gt;&lt;A href="https://www.servicenow.com/community/career-journey-stories/isela-phelp-s-journey-from-two-jobs-to-balance-and-purpose/ba-p/3108438" target="_blank"&gt;https://www.servicenow.com/community/career-journey-stories/isela-phelp-s-journey-from-two-jobs-to-balance-and-purpose/ba-p/3108438&lt;/A&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/FONT&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;div class="video-embed-center video-embed"&gt;&lt;iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D7667eUlATG4&amp;amp;type=text%2Fhtml&amp;amp;schema=youtube&amp;amp;display_name=YouTube&amp;amp;src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F7667eUlATG4" width="200" height="112" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"&gt;&lt;/iframe&gt;&lt;/div&gt;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT size="5"&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Summary&amp;nbsp;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.linkedin.com/in/iselaphelps/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Isela Phelps&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; was working two jobs to make ends meet. Now, she has a rewarding career as a ServiceNow developer. Despite having no prior technical experience, Isela now helps stakeholders streamline their workflows, leveraging her existing&amp;nbsp; customer service skills to build productive relationships. She’s achieved the financial stability and work-life balance she once thought impossible, giving her time to focus on what’s most important to her—raising her daughter.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;SPAN data-contrast="auto"&gt;Isela found purpose and balance, and so can you. Start your &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; with ServiceNow today.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Working 60 hours a week&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW19768196 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;Seven years ago, Isela was juggling two jobs, leaving her with little time for her newborn daughter, who was—and still is—the most important part of her life. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;She had &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;no technical knowledge&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;,&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;but &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;she &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;wanted &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;to create a better future for her family&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;.&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; Isela found &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;her&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;opportunity &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;when Utah State University &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun AdvancedProofingIssueV2Themed SCXW19768196 BCX0"&gt;opened &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun AdvancedProofingIssueV2Themed SCXW19768196 BCX0"&gt;up&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;a ServiceNow apprentice role. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;T&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;he position &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;didn’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; require technical skills, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;it valued her exceptional customer service experience and ability to build relationships. Isela took the leap&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; and&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt; applied&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW19768196 BCX0"&gt;.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW19768196 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="IMG_2133 2.jpg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG_2133 2.jpg" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;All the help and support she needed&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW33664187 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;Isela &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;says she felt overwhelmed at &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;first, but she &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;credits Utah State for providing the support she needed to succeed. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;H&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;er first ServiceNow Knowledge conference was a turning point, where she gained valuable insights, connected with experts, and discovered the wealth of resources available in the ServiceNow Community. Seven years later, Isela &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;is&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; a senior ServiceNow developer at Utah State, collaborating with stakeholders to improve workflows across the university. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;She’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; also a &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW33664187 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW33664187 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified System Administrator&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW33664187 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; (CSA) and is considering &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;becoming&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; a &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW33664187 BCX0" href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CTA" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW33664187 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Technical Architect&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW33664187 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt; (CTA)&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW33664187 BCX0"&gt;the pinnacle of ServiceNow technical achievement.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW33664187 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial, helvetica, sans-serif" size="5"&gt;&lt;STRONG&gt;The ServiceNow community from the very beginning has been there encouraging me, guiding me, and giving me the tools to be successful.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="Carousel #6.jpg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Carousel #6.jpg" /&gt;&lt;/span&gt;A huge positive impact on her personal life&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW39111668 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;Isela says that her ServiceNow career gives her exciting new challenges every day. She loves &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;ServiceNow&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; technology, and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW39111668 BCX0"&gt;she’s helping&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; people, which gives her a real sense of purpose. And, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;perhaps most&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; importantly for Isela, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;she’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; been able to &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt;quit&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW39111668 BCX0"&gt; that second job and spend time on her number one priority—bringing up her daughter.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW39111668 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt; &lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Advice on starting a ServiceNow career&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW67480171 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;If you want to build a successful ServiceNow career but &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;don’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt; have any technical skills, Isela offers the following advice. First, focus on your transferable skills—&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;there’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt; more value in them than you might think. Second, embrace continuous learning&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;by exploring new opportunities and staying curious about &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt;what’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW67480171 BCX0"&gt; possible. Every journey starts somewhere—where will yours take you?&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW67480171 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;TABLE style="width: auto; text-align: left; background-color: transparent; border-spacing: 0; border: none; padding: 0; margin: 0;"&gt;
&lt;TBODY&gt;
&lt;TR&gt;
&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;/TBODY&gt;
&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 01:05:05 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-isela-phelp-s-journey-from-two-jobs-to-balance-and/ba-p/63610</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T01:05:05Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Keith Mills navigates a cloud-powered path through the digital frontier</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-keith-mills-navigates-a-cloud-powered-path-through-the/ba-p/63609</link>
      <description>&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;THIS IS THE PRODUCTION LINK&amp;nbsp;&lt;BR /&gt;&lt;SPAN data-teams="true"&gt;&lt;A id="menur2vf" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://www.servicenow.com/community/career-journey-stories/keith-mills-navigates-a-cloud-powered-path-through-the-digital/ba-p/3100909" href="https://www.servicenow.com/community/career-journey-stories/keith-mills-navigates-a-cloud-powered-path-through-the-digital/ba-p/3100909" target="_blank" rel="noreferrer noopener" aria-label="Link https://www.servicenow.com/community/career-journey-stories/keith-mills-navigates-a-cloud-powered-path-through-the-digital/ba-p/3100909"&gt;https://www.servicenow.com/community/career-journey-stories/keith-mills-navigates-a-cloud-powered-path-through-the-digital/ba-p/3100909&lt;/A&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;div class="video-embed-center video-embed"&gt;&lt;iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3D92iY3f1kEws&amp;amp;type=text%2Fhtml&amp;amp;schema=youtube&amp;amp;display_name=YouTube&amp;amp;src=https%3A%2F%2Fwww.youtube.com%2Fembed%2F92iY3f1kEws" width="200" height="112" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"&gt;&lt;/iframe&gt;&lt;/div&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Summary&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;A href="https://www.linkedin.com/in/keith-mills-876b3754/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Keith Mills&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; is an Associate Director and ServiceNow &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/now-learning-get-certified?id=amap_detail&amp;amp;summary_id=905942f11bfcf01002ed2f89bd4bcb65&amp;amp;achievement_id=df6ed4c613a77300849f50bf3244b0a7" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Master Architect&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CMA) at &lt;/SPAN&gt;&lt;A href="https://www.accenture.com/us-en" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Accenture&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; in Alberta, Canada. With over 15 years in the ServiceNow ecosystem, he’s worked with some of the largest organizations in his region while achieving a great work-life balance. Keith is passionate about mentoring others and contributing to the ServiceNow community, proving that the right opportunities lead to both personal and professional success.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-contrast="auto"&gt;Ready to take the first step? Start your ServiceNow &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; today.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;DIV class="mb-2 flex gap-3 empty:hidden -ml-2"&gt;
&lt;DIV class="items-center justify-start rounded-xl p-1 flex"&gt;&amp;nbsp;&lt;/DIV&gt;
&lt;/DIV&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;From environmental sciences to IT&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW16186025 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;Keith &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;began&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt; with a degree in environmental sciences&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;but quickly realized it &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;wasn’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt; his passion. Determined to pivot, he enrolled in a network technician program&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;After &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;spending &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;six years&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt; honing his &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;IT &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;skills, he joined an Alberta consulting firm specializing in help desk software&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW16186025 BCX0"&gt;However,&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW16186025 BCX0"&gt; frequent&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;on-site &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW16186025 BCX0"&gt;travel kept him away from his family, sparking his search for a career that offered both professional growth and work-life balance.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW16186025 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;The ServiceNow opportunity&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW216143307 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;Keith’s life changed when the company he was working &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;for &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;became a ServiceNow partner. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;Keith jumped in with both feet, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;first &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;taking the ServiceNow System Administration course &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;then becoming&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt; a &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW216143307 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=cbdb13f91b5aa5d013f9a6c1b24bcb44" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW216143307 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Application Developer&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW216143307 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt; (CAD) and &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW216143307 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=5ab1e9591b1e61d013f9a6c1b24bcb1e" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW216143307 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Implementation Specialist&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW216143307 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt; (CIS). &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;H&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;is proudest &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;accomplishment is becoming&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;one of the first ServiceNow CMAs &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;in &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;2019. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;And his &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;company became so successful that it was &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt;acquired&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW216143307 BCX0"&gt; by Accenture in 2017.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW216143307 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;ServiceNow launched the company into the big times. That opened so many opportunities for me.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;On an upward trajectory&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW257919518 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;In the &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;last &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;15 years&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;, Keith &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;has dealt&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; with some of the largest companies in his region&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;, doing &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;everything from greenfield &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;S&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;erviceNow &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;deployments to complete service desk replacements. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;He’s&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;also passionate about &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;giving back to&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;other Accenture employees,&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; including&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; co-leading ServiceNow &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW257919518 BCX0" href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CTA" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW257919518 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Technical Architect&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW257919518 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; (CTA) cohorts at Accenture and helping CMA candidates prepare for exams. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;And &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;h&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;e’s&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;a&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; dedicated supporter of the ServiceNow community, saying that while &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;it’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; huge, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;it’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; very personal—everyone &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;helps&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW257919518 BCX0"&gt;each other&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt;he’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW257919518 BCX0"&gt; built great relationships. &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW257919518 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;STRONG style="font-family: arial, helvetica, sans-serif; font-size: x-large;"&gt;Finding work-life balance&lt;/STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="CareerStories_0-1731272480209.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="CareerStories_0-1731272480209.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW4103920 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;And what about th&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;os&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;e long hours on site? Because ServiceNow runs in the cloud, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;he’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt; able to travel far less. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;That’s&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;had a huge positive impact on his personal life. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;H&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;e’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt; been able to watch his children grow, get involved in what they do, and spend quality time with his wife. His oldest daughter is graduating from high school this year and has already been accepted at a post-secondary institution. Keith says &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;it’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt; an exciting time for him, and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt;he’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW4103920 BCX0"&gt; glad he can be at home to experience it. &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW4103920 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;SPAN class="TextRun SCXW49590069 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt;Keith’s journey shows &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt;what’s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt; possible with the right opportunities—more time for family, milestones celebrated, and a &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt;well-balanced life&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt;. What could the next chapter of &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt;your&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt;career journey&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW49590069 BCX0"&gt; bring?&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW49590069 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;TABLE style="width: auto; text-align: left; background-color: transparent; border-spacing: 0; border: none; padding: 0; margin: 0;"&gt;
&lt;TBODY&gt;
&lt;TR&gt;
&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;/TBODY&gt;
&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 00:59:01 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-keith-mills-navigates-a-cloud-powered-path-through-the/ba-p/63609</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T00:59:01Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Denisha Lias went from economic theory to ServiceNow solutions</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-denisha-lias-went-from-economic-theory-to-servicenow/ba-p/63607</link>
      <description>&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;FONT size="5"&gt;&lt;div class="video-embed-center video-embed"&gt;&lt;iframe class="embedly-embed" src="https://cdn.embedly.com/widgets/media.html?url=https%3A%2F%2Fwww.youtube.com%2Fwatch%3Fv%3DiDWhemkOoy0&amp;amp;type=text%2Fhtml&amp;amp;schema=youtube&amp;amp;display_name=YouTube&amp;amp;src=https%3A%2F%2Fwww.youtube.com%2Fembed%2FiDWhemkOoy0" width="200" height="112" scrolling="no" title="YouTube embed" frameborder="0" allow="autoplay; fullscreen; encrypted-media; picture-in-picture;" allowfullscreen="true"&gt;&lt;/iframe&gt;&lt;/div&gt;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&lt;FONT size="5"&gt;Summary&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A href="https://www.linkedin.com/in/denishalias/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Denisha Lias&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; is an Associate Technical Consultant at &lt;/SPAN&gt;&lt;A href="https://www.ahead.com/?gad_source=1&amp;amp;gclid=Cj0KCQiA6Ou5BhCrARIsAPoTxrAcyZaRxR0U-FXb3xi2BTbFx5SsFKH0rBWUS-mc7PjPWVx4hynFm70aAm8eEALw_wcB" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;AHEAD&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;. Although she began as an economist—and the first in her family to graduate college—she took a bold leap and pursued a dynamic ServiceNow career. Thanks to her passion for problem-solving, she’s now thriving in a role that blends real-world impact with personal growth. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;See where determination can take you—start your &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; with ServiceNow.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;A leap of faith in a new career&amp;nbsp;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW229858427 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;Denisha&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;had &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;a master’s degree in &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW229858427 BCX0"&gt;economics,&amp;nbsp;&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW229858427 BCX0"&gt;but&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;she realized &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;an &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;economics&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;career &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;wasn’t&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;for her&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;So, she started to look for other opportunities,&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW229858427 BCX0"&gt;She&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt; &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;struck gold when she saw an email about &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;a &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SpellingErrorV2Themed SCXW229858427 BCX0"&gt;RiseUp&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt; with &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;ServiceNow &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;training program&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;from &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW229858427 BCX0" href="https://hbcuconnect.com/" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW229858427 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0" data-ccp-charstyle="Hyperlink"&gt;HBCUConnect&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW229858427 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW229858427 BCX0"&gt;Intrigued&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt; by the &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;idea of &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;a more dynamic career, she took a leap of faith and began her &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;ServiceNow &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW229858427 BCX0"&gt;journey.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW229858427 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Support and community&amp;nbsp;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW161549263 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;Denisha &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;says &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;the &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;training program &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;was&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt; intensive but incredibly supportive. She valued the opportunity to collaborate with peers, exchange ideas, and learn from &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;experts&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;. When she needed &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;additional&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt; help, she turned to the ServiceNow &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;C&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;ommunity&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt; as well as the vast arr&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;ay of online ServiceNow resources&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;The com&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;bination &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;on-demand knowledge and a &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;supportive network&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;gave her the motivation and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;insights she needed &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW161549263 BCX0"&gt;to succeed.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW161549263 BCX0" data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;I wasn't a technical person before and now I am. I was able to show myself that I am capable of more than I thought.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Finding success and belonging&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;Today, Denisha thrives as an Associate Technical Consultant at AHEAD, blending technical expertise with business analysis in a role she finds both exciting and rewarding.  Along the way, she’s become a &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified System Administrator&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; (CSA) and &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=5ab1e9591b1e61d013f9a6c1b24bcb1e" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Implementation Specialist&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; (CIS). Now, she’s working on her &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=cbdb13f91b5aa5d013f9a6c1b24bcb44" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Application Developer&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; (CAD) qualification and has ambitions to become a &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CMA" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Master Architect&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; (CMA).&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;Starting a new career in ServiceNow isn’t easy, Denisha admits—it takes determination and hard work. But for those willing to take the leap, she says, the rewards are life-changing. What stood out was ServiceNow community, where she built relationships, found answers, and gained the confidence to succeed. For Denisha, the journey wasn’t just about building a career—it was about finding a place where she belonged.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;Are you ready for a change? There’s a fulfilling career&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-contrast="none"&gt;waiting for you in the ServiceNow ecosystem, no matter what your background. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
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&lt;TABLE style="width: auto; text-align: left; background-color: transparent; border-spacing: 0; border: none; padding: 0; margin: 0;"&gt;
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&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/FONT&gt;&lt;/TD&gt;
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&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 00:43:30 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-denisha-lias-went-from-economic-theory-to-servicenow/ba-p/63607</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T00:43:30Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Josh Hamilton traded combat boots for cloud solutions</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-josh-hamilton-traded-combat-boots-for-cloud-solutions/ba-p/63605</link>
      <description>&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="IMG_2566 (1).jpeg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG_2566 (1).jpeg" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG style="font-family: arial, helvetica, sans-serif; font-size: x-large;"&gt;Summary&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A href="https://www.linkedin.com/in/joshhamilton76/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Josh Hamilton&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; transitioned from a decade of military service to a successful ServiceNow tech career. Despite having no prior IT experience, he broke ServiceNow certification records and secured a role as a technical consultant at &lt;/SPAN&gt;&lt;A href="https://glidefast.com/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;GlideFast Consulting&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt;, where he balances professional aspirations with family time.&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;His story highlights the power of determination and the opportunities available if you're ready to start your &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="none"&gt; with ServiceNow.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="IMG_2517 (1).jpg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG_2517 (1).jpg" /&gt;&lt;/span&gt;&lt;/FONT&gt;From military service to civilian life&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;After a decade of service in the U.S. Army, Josh recently left active duty. During those ten years, he spent time in Afghanistan, Iraq, and Syria supporting various Special Operations Forces missions, finishing his military career as an Explosive Ordinance Disposal (EOD) Technician. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;While Josh was committed to the Army, he was also never home. As a devoted family man, he wanted to spend more time with his wife and three children. So, as the time approached for him to leave the Army, he looked for a new career opportunity that would challenge him while letting him stay close to home.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG&gt;&amp;nbsp;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;There's almost nothing in life that you can't accomplish if you just keep throwing yourself at it.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Breaking records despite no IT experience&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;Josh reached out to Chris, an Army brother &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;who &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;recently been through ServiceNow&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; training &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;as part of the DoD’s &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SpellingErrorV2Themed SpellingErrorHighlight SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;Skillbridge&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; initiative&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;After lis&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;tening to Chris, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;Josh knew a career with ServiceNow was exactly what he wanted. His &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;IT&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;skills were limited to unplugging and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SpellingErrorV2Themed SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;replugging&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; devices, but his &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;competitive nature and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;determination &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;made&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; up for it.&lt;/SPAN&gt;&lt;/SPAN&gt; &lt;SPAN class="TextRun SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;During his &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;initial&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; ServiceNow training program, &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;Josh &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;achieved&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; an unprecedented number of certifications—&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;including&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW55311531 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified System Administrator&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; (CSA), &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW55311531 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=cbdb13f91b5aa5d013f9a6c1b24bcb44" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Application Developer&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; (CAD), and &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW55311531 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=5ab1e9591b1e61d013f9a6c1b24bcb1e" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Implementation Specialist&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW55311531 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt; (CIS) in multiple ServiceNow areas—an extraordinary feat in such &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;a short time&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW55311531 BCX0" data-ccp-parastyle="Normal (Web)"&gt;.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW55311531 BCX0" data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="IMG_5355 (1).jpeg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG_5355 (1).jpeg" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;A life transformed&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;Josh’s career shift completely changed his life and his family’s. Opportunities to start over in a new field are rare, but he found one that opened doors to a fulfilling role at a great company. Looking ahead, he aims to become a solutions architect, designing impactful solutions that improve work for everyone. Now working from home, Josh enjoys the freedom to live life on his terms and cherishes the extra time with his family. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="none"&gt;From combat boots to cloud solutions, Josh's story shows the power of a clear vision and the drive to succeed. Are you ready to take &lt;/SPAN&gt;&lt;I&gt;&lt;SPAN data-contrast="none"&gt;your&lt;/SPAN&gt;&lt;/I&gt;&lt;SPAN data-contrast="none"&gt; first step toward a rewarding new career?&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;134233117&amp;quot;:false,&amp;quot;134233118&amp;quot;:false,&amp;quot;201341983&amp;quot;:0,&amp;quot;335557856&amp;quot;:16777215,&amp;quot;335559738&amp;quot;:240,&amp;quot;335559739&amp;quot;:240,&amp;quot;335559740&amp;quot;:240}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
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&lt;/DIV&gt;
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&lt;TR&gt;
&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
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&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 00:41:24 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-josh-hamilton-traded-combat-boots-for-cloud-solutions/ba-p/63605</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T00:41:24Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Shreya Wani’s journey of coding, confidence, and community</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-shreya-wani-s-journey-of-coding-confidence-and-community/ba-p/63603</link>
      <description>&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;STRONG style="font-family: inherit;"&gt;&lt;FONT size="5"&gt;&lt;SPAN class="TextRun SCXW113418552 BCX0" data-contrast="auto"&gt;&lt;FONT size="4"&gt;&lt;STRONG&gt;THIS IS THE PRODUCTION LINK TO THIS CONTENT&lt;/STRONG&gt;&lt;/FONT&gt;&lt;BR /&gt;&lt;FONT size="4"&gt;&lt;SPAN data-teams="true"&gt;&lt;A id="menur2v9" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://www.servicenow.com/community/career-journey-stories/shreya-wani-s-journey-of-coding-confidence-and-community/ba-p/3107269" href="https://www.servicenow.com/community/career-journey-stories/shreya-wani-s-journey-of-coding-confidence-and-community/ba-p/3107269" target="_blank" rel="noreferrer noopener" aria-label="Link https://www.servicenow.com/community/career-journey-stories/shreya-wani-s-journey-of-coding-confidence-and-community/ba-p/3107269"&gt;https://www.servicenow.com/community/career-journey-stories/shreya-wani-s-journey-of-coding-confidence-and-community/ba-p/3107269&lt;/A&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="IMG_5044.jpeg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="IMG_5044.jpeg" /&gt;&lt;/span&gt;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
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&lt;DIV class="flex max-w-full flex-col flex-grow"&gt;
&lt;DIV class="min-h-8 text-message flex w-full flex-col items-end gap-2 whitespace-normal break-words [.text-message+&amp;amp;]:mt-5" dir="auto" data-message-author-role="assistant" data-message-id="4152d7b1-7ca6-4b79-9d8c-c53680c9f681" data-message-model-slug="gpt-4o"&gt;
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&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A class="Hyperlink SCXW109259561 BCX0" href="https://www.linkedin.com/in/shreya-wani-a7653521b/?originalSubdomain=in" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW109259561 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0" data-ccp-charstyle="Hyperlink"&gt;Shreya Wani’s&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW109259561 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0"&gt; &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW109259561 BCX0"&gt;career&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0"&gt; journey is one of coding, confidence, and community. From her early days as a shy student to becoming a ServiceNow MVP and a developer at &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW109259561 BCX0" href="https://www.roche.com/" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW109259561 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0" data-ccp-charstyle="Hyperlink"&gt;Roche&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW109259561 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0"&gt;, she has continually expanded her horizons through learning and giving back. By organizing developer meetups and mentoring, Shreya has created spaces for connection, growth, and inspiration. Her story shows how curiosity and dedication can transform careers and spark meaningful change. The opportunities at ServiceNow are endless—start your &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW109259561 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW109259561 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0" data-ccp-charstyle="Hyperlink"&gt;career journey&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW109259561 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW109259561 BCX0"&gt; now.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW109259561 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
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&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;From coding basics to career milestones&amp;nbsp;&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW266528308 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;In college, Shreya thrived on solving meaningful problems, building &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;a strong foundation&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt; in software development. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;So&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;, when she &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;discover&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;ed&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt; ServiceNow&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;, she d&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;rawn to its vast potential, Shreya took &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;the&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;first step &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;in her ServiceNow journey &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;by earning the &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW266528308 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW266528308 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified System Administrator&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW266528308 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt; (CSA) certification, an achievement that opened the door to a series of certifications and new skills. After obtaining her CSA, she went on to &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;bec&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;ome a&lt;/SPAN&gt; &lt;/SPAN&gt;&lt;A class="Hyperlink SCXW266528308 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=cbdb13f91b5aa5d013f9a6c1b24bcb44" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW266528308 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Application Developer&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW266528308 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt; (CAD), and &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW266528308 BCX0" href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=5ab1e9591b1e61d013f9a6c1b24bcb1e" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW266528308 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0" data-ccp-charstyle="Hyperlink"&gt;Certified Implementation Specialist&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW266528308 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt; (CIS), which broadened her knowledge of ServiceNow’s capabilities. For Shreya, every certification and challenge &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt;represented&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW266528308 BCX0"&gt; an opportunity to grow and make an impact. &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW266528308 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
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&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN class="EOP SCXW43871038 BCX0" data-ccp-props="{}"&gt;&lt;SPAN class="TextRun MacChromeBold SCXW201324527 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt;Seize &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt;every&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt; opportunity to learn&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt; because &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt;more knowledge &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt;strengthens your ability to &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt;understand and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW201324527 BCX0"&gt;shape the world.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN class="EOP SCXW43871038 BCX0" data-ccp-props="{}"&gt;&lt;SPAN class="EOP SCXW201324527 BCX0" data-ccp-props="{}"&gt;The power of giving back&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="CareerStories_1-1731955981070.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="CareerStories_1-1731955981070.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Driven to give back, Shreya began organizing ServiceNow Developer meetups, fostering spaces where developers could learn, connect, and grow. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Her approach to teaching is as creative as it is impactful—like designing games where participants link movie scenes to ServiceNow features, making complex concepts engaging and fun. “Learning is about give and take,” Shreya says, embracing it as a shared exchange that uplifts individuals and the entire community. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Shreya’s advice to newcomers is simple yet heartfelt: "If you have a question, there is an answer out there—you are not alone in your journey." Her story is proof that ServiceNow welcomes everyone, whether you’re a beginner or a seasoned professional. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;&lt;SPAN data-contrast="auto"&gt;Shreya’s vision for the future&lt;/SPAN&gt;&lt;/STRONG&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;As Shreya looks toward the future, her dedication is to both personal growth and community impact. Her next goal is to earn the &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/expertprograms/en/pages/expert-program?id=snpx_home&amp;amp;type=CTA" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified Technical Architect&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CTA) certification, taking her technical expertise to new heights. But beyond that, she envisions herself as a solution architect or technical product owner, roles that would allow her to drive a team, fashion product visions, and see a project through from start to finish. &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt; &lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Shreya’s journey shows that with dedication and a passion for learning, you can transform not only your career but also the lives of those around you. Inspired by Shreya's journey? Discover how you can shape your future with ServiceNow today!&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
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&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
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&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 00:56:08 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-shreya-wani-s-journey-of-coding-confidence-and-community/ba-p/63603</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T00:56:08Z</dc:date>
    </item>
    <item>
      <title>(STAGED) Jamel Rust's growth mindset transformed his career</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/staged-jamel-rust-s-growth-mindset-transformed-his-career/ba-p/63601</link>
      <description>&lt;P class="lia-align-left"&gt;&lt;FONT face="arial,helvetica,sans-serif" size="4"&gt;&lt;STRONG&gt;&lt;BR /&gt;THIS IS THE PRODUCTION LINK TO THIS CONTENT&lt;BR /&gt;&lt;SPAN data-teams="true"&gt;&lt;A id="menur2v7" class="fui-Link ___1q1shib f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv fk6fouc fjoy568 figsok6 f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a f1h8hb77 f1lqvz6u f10aw75t fsle3fq f17ae5zn" title="https://www.servicenow.com/community/career-journey-stories/jamel-rust-s-growth-mindset-transformed-his-career/ba-p/3100887" href="https://www.servicenow.com/community/career-journey-stories/jamel-rust-s-growth-mindset-transformed-his-career/ba-p/3100887" target="_blank" rel="noreferrer noopener" aria-label="Link https://www.servicenow.com/community/career-journey-stories/jamel-rust-s-growth-mindset-transformed-his-career/ba-p/3100887"&gt;https://www.servicenow.com/community/career-journey-stories/jamel-rust-s-growth-mindset-transformed-his-career/ba-p/3100887&lt;/A&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;BR /&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="blog image.jpeg"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="blog image.jpeg" /&gt;&lt;/span&gt;&lt;FONT size="5"&gt;Summary&lt;/FONT&gt;&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P class="lia-align-left"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A href="https://www.linkedin.com/in/jamelrust/?originalSubdomain=uk" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Jamel Rust&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; is a junior consultant at ServiceNow partner &lt;/SPAN&gt;&lt;A href="https://www.theprocessplay.com/" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;The Process Play&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt;. He transitioned from human resources (HR) to tech, drawn by ServiceNow’s industry-leading technology and supportive community. He’s now working toward his &lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/journey-overview?id=journey_overview&amp;amp;journey_id=55f79b4a1b96add013f9a6c1b24bcb30" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;Certified System Administrator&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; (CSA) certification while balancing project work and family life. His passion for technology and commitment to learning highlight the power of resilience and a growth mindset. Jamel's next goal? To become a T-shaped professional, blending technical knowledge with his expertise in business analysis and engagement management.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;SPAN data-contrast="auto"&gt;Follow in Jamel’s footsteps and start your &lt;/SPAN&gt;&lt;A href="https://www.servicenow.com/company/riseup.html?campid=116658&amp;amp;cid=p:RiseUp:aware:b:rmkt:exa:Google_Awareness_RiseUp_RMKT_Brand_EXA:ams:all&amp;amp;s_kwcid=AL!11692!3!658372955506!e!!g!!servicenow%20career%20journeys&amp;amp;ds_c=GOOG_AMS_All_EN_AWARENESS_RiseUp_RLSA_Brand_EXA_&amp;amp;cmcid=71700000102091501&amp;amp;ds_ag=ServiceNow+Careers_EXA&amp;amp;cmpid=58700008152024301&amp;amp;ds_kids=p79759994949&amp;amp;gad_source=1&amp;amp;gclid=Cj0KCQjwveK4BhD4ARIsAKy6pMIuJN9uwDbGc5sBcdDY0zgqsCng3BjBVkud0gmIN-ae-3gpYT_FIw0aAiDzEALw_wcB&amp;amp;gclsrc=aw.ds" target="_blank" rel="noopener"&gt;&lt;SPAN data-contrast="none"&gt;career journey&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN data-contrast="auto"&gt; with ServiceNow.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;A career pivot fueled by passion and persistence&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW117525741 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;J&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;amel began his career in HR but felt something was missing. Hearing others' aspirations sparked his passion for technology and a drive to learn, inspiring a bold career change. Jamel first discovered ServiceNow through tech influencer forums&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;,&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;and it&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;wasn’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt; long before he came &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;across &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;ServiceNow’s &lt;/SPAN&gt;&lt;/SPAN&gt;&lt;A class="Hyperlink SCXW117525741 BCX0" href="https://www.youtube.com/watch?v=4P3xAdroCz0" target="_blank" rel="noreferrer noopener"&gt;&lt;SPAN class="TextRun Underlined SCXW117525741 BCX0" data-contrast="none"&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0" data-ccp-charstyle="Hyperlink"&gt;Alt Shift Life&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;/A&gt;&lt;SPAN class="TextRun SCXW117525741 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt; film, which feature&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt;s&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW117525741 BCX0"&gt; stories of people from diverse backgrounds. Watching the film, he saw people who looked like him, spoke like him, and came from similar backgrounds. It was a powerful moment of recognition, and he knew he had to be part of it.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW117525741 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;Embracing challenges and growth&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN class="TextRun SCXW119312338 BCX0" data-contrast="auto"&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;Transitioning careers &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;wasn’t&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt; easy, but Jamel embraced the challenge. &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;B&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;alancing late-night study sessions with work and family responsibilities was no small feat, but he knew he was setting a powerful example for his children. Jamel credits his wife&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;for keeping him motivated. He admits the learning curve can be demanding but sees each day as an opportunity to grow&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;.&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;He&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;has &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;found immense support within the ServiceNow community,&lt;/SPAN&gt; &lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;and &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;he &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;relies &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;heavily on &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;the &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;user-friendly &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;ServiceNow &lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt;learning experience&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt; and&lt;/SPAN&gt;&lt;SPAN class="NormalTextRun SCXW119312338 BCX0"&gt; readily available resources.&lt;/SPAN&gt;&lt;/SPAN&gt;&lt;SPAN class="EOP SCXW119312338 BCX0" data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-11-10 at 3.13.55 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-10 at 3.13.55 PM.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;While I’m not the most technically confident, I’m confident in my ability to learn.&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-right" image-alt="Screenshot 2024-11-18 at 3.03.22 PM.png"&gt;&lt;img src="https://www.webstg.servicenow.com/community/s/skins/images/6A2EFA3EFD3E9E4206981E1236B65FD5/responsive_peak/images/image_not_found.png" alt="Screenshot 2024-11-18 at 3.03.22 PM.png" /&gt;&lt;/span&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif" size="5"&gt;&lt;STRONG&gt;The next chapter of Jamel’s journey&lt;/STRONG&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Jamel is passionate about building a visible tech community in the UK for individuals like himself who want to transition into the industry from non-technical backgrounds. Jamel believes that with the right mindset, determination, and support, a career transition is not only possible but also enjoyable and rewarding. As he continues to thrive within the ServiceNow ecosystem, his ambitions have also evolved—he has now set his sights on a presales position, where he can blend his technical expertise with his strong people skills.&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;Jamel’s journey from HR to the tech world demonstrates the power of resilience, community, and a growth mindset. Your journey could be next. Ready to take the first step?&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;TABLE style="width: auto; text-align: left; background-color: transparent; border-spacing: 0; border: none; padding: 0; margin: 0;"&gt;
&lt;TBODY&gt;
&lt;TR&gt;
&lt;TD style="padding: 0; margin: 0; border: none;"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;A style="font-size: 14px; font-family: Arial, Helvetica, sans-serif; color: #000000; background-color: #62d84e; text-decoration: none; display: inline-block; padding: 10px 20px; font-weight: bold; border-radius: 4px;" href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener"&gt; Start Journey &lt;/A&gt;&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;/TBODY&gt;
&lt;/TABLE&gt;</description>
      <pubDate>Sat, 11 Jan 2025 00:54:20 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/staged-jamel-rust-s-growth-mindset-transformed-his-career/ba-p/63601</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-01-11T00:54:20Z</dc:date>
    </item>
    <item>
      <title>Advance your career with Udemy power skills courses on Now Learning</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/advance-your-career-with-udemy-power-skills-courses-on-now/ba-p/63598</link>
      <description>&lt;P&gt;&lt;span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="Screenshot 2024-12-18 at 11.09.12 AM.png" style="width: 999px;"&gt;&lt;img src="https://www.webstg.servicenow.com/community/image/serverpage/image-id/517i957425F2ED3877EB/image-size/large?v=v2&amp;amp;px=999" role="button" title="Screenshot 2024-12-18 at 11.09.12 AM.png" alt="Screenshot 2024-12-18 at 11.09.12 AM.png" /&gt;&lt;/span&gt;&lt;/P&gt;
&lt;P&gt; &lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Great news!&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.servicenow.com/company/media/press-room/udemy-riseup-technology-training.html" target="_self"&gt;ServiceNow has partnered with Udemy&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;to offer “power skills” courses on Now Learning. If you don’t know Udemy, they’re a leading online skills marketplace and learning platform, and their “power skills” courses are a perfect complement to the huge range of ServiceNow platform courses on Now Learning. It’s all part of our&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://www.servicenow.com/company/riseup.html" target="_blank" rel="noopener"&gt;RiseUp with ServiceNow&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;commitment to help you build and grow your career in the ServiceNow ecosystem.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Power skills are essential skills that help you excel at your job. They’re classic soft skills like leading effective meetings and resolving conflicts, as well as transferable technical skills such as the fundamentals of design thinking. We’ve embedded these “power skills” courses into our newly launched&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/pages/career-journey?id=journey" target="_blank" rel="noopener noreferrer"&gt;Career Journeys&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;on Now Learning, and you can also find them by searching the Now Learning catalog. So, you now have one place to find all the training you need to move forward confidently with your career.&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;&lt;SPAN data-contrast="auto"&gt;There are more than 75 courses available, covering the following topic areas:&lt;/SPAN&gt;&lt;SPAN data-ccp-props="{&amp;quot;201341983&amp;quot;:0,&amp;quot;335559739&amp;quot;:160,&amp;quot;335559740&amp;quot;:259}"&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;/FONT&gt;&lt;/P&gt;
&lt;TABLE border="1" width="100%"&gt;
&lt;TBODY&gt;
&lt;TR&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Agile Development&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Collaboration&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Design Thinking&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Leadership&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;TR&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Analytics&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Communication&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Emotional Intelligence&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Problem Solving&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;TR&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Artificial Intelligence&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Conflict Management&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Integrations&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Project Management&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;TR&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Change Management&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Consulting&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Job Searching&lt;/FONT&gt;&lt;/TD&gt;
&lt;TD width="25%"&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Software &amp;amp; UI/UX&lt;/FONT&gt;&lt;/TD&gt;
&lt;/TR&gt;
&lt;/TBODY&gt;
&lt;/TABLE&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;And there’s more great news. You can benefit from a complete year of access to our extensive “power skills” courses, all at the exceptionally low cost of&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;$200&lt;/STRONG&gt;. Purchasing each course individually would typically amount to approximately&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;STRONG&gt;$1600&lt;/STRONG&gt;, leading to significant savings. Moreover, with the annual renewal option, your savings will consistently grow over time!&lt;/FONT&gt;&lt;/P&gt;
&lt;P&gt;&amp;nbsp;&lt;/P&gt;
&lt;P&gt;&lt;FONT face="arial,helvetica,sans-serif"&gt;Ready to get started?&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;&lt;A href="https://nowlearning.servicenow.com/lxp/en/power-skills-courses-in-now-learning-powered-by-udemy?id=kb_article_view&amp;amp;sysparm_article=KB0012302#subscribe" target="_blank" rel="noopener noreferrer"&gt;Visit Now Learning&lt;/A&gt;&lt;SPAN&gt;&amp;nbsp;&lt;/SPAN&gt;and learn how you can grow your career in the ServiceNow ecosystem.&lt;/FONT&gt;&lt;/P&gt;</description>
      <pubDate>Tue, 22 Apr 2025 20:48:21 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/advance-your-career-with-udemy-power-skills-courses-on-now/ba-p/63598</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2025-04-22T20:48:21Z</dc:date>
    </item>
    <item>
      <title>Post for the ServiceNow Experts, Label</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/post-for-the-servicenow-experts-label/ba-p/63575</link>
      <description>&lt;P&gt;ServiceNow Experts,&lt;BR /&gt;Tech Switchers,&lt;BR /&gt;Business transferable skills,&lt;BR /&gt;Early in Career, &lt;BR /&gt;Life &amp;amp; Career Transition,&lt;BR /&gt;Veterans,&lt;/P&gt;</description>
      <pubDate>Fri, 25 Oct 2024 19:27:46 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/post-for-the-servicenow-experts-label/ba-p/63575</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2024-10-25T19:27:46Z</dc:date>
    </item>
    <item>
      <title>Rise Up Test Blog STAGE 1</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/rise-up-test-blog-stage-1/ba-p/63556</link>
      <description>&lt;P&gt;This is For Placement Stage&lt;/P&gt;</description>
      <pubDate>Wed, 09 Oct 2024 22:04:12 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/rise-up-test-blog-stage-1/ba-p/63556</guid>
      <dc:creator>LisaL8118081040</dc:creator>
      <dc:date>2024-10-09T22:04:12Z</dc:date>
    </item>
    <item>
      <title>My Blog #1</title>
      <link>https://www.webstg.servicenow.com/community/career-journey-stories/my-blog-1/ba-p/11152</link>
      <description>&lt;P&gt;Bla bla&lt;/P&gt;</description>
      <pubDate>Fri, 23 Sep 2022 17:35:26 GMT</pubDate>
      <guid>https://www.webstg.servicenow.com/community/career-journey-stories/my-blog-1/ba-p/11152</guid>
      <dc:creator>KS-lucasgresta</dc:creator>
      <dc:date>2022-09-23T17:35:26Z</dc:date>
    </item>
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