User Experience SIG articles

Testing article

stegel — Tue, 27 Aug 2024 17:44:17 GMT

teaser

UX Sig test

gabrielmusa — Tue, 27 Aug 2024 17:19:30 GMT

UX Sig test

Here is an outcome

stegel — Thu, 03 Aug 2023 02:04:07 GMT

Are you winning or not?

Follow this method to do good things

stegel — Thu, 03 Aug 2023 02:03:26 GMT

Here is some methods for oyu

This is a leading practice

stegel — Thu, 03 Aug 2023 02:02:43 GMT

A leading practice about creating stuff

Test 5 - No cover photo no teaser look

gisellakontaria — Wed, 02 Aug 2023 21:41:01 GMT

Employee Center has a nice hero illustration with a prompt to search for help. A common pattern I’ve seen is customizing with a Welcome message for the current user. Let’s expand on this a bit and include a diverse welcome message that rotates greetings in different languages.

Test 4 - No cover photo, attached 2 photos in body

gisellakontaria — Wed, 02 Aug 2023 21:41:39 GMT

Test 3 - No cover photo, no photo in body

gisellakontaria — Wed, 02 Aug 2023 21:42:19 GMT

Employee Center has a nice hero illustration with a prompt to search for help. A common pattern I’ve seen is customizing with a Welcome mes sage for the current user. Let’s expand on this a bit and include a diverse welcome message that rotates greetings in different languages.

Test 2 - No cover photo, attached 1 photo in body

gisellakontaria — Wed, 02 Aug 2023 21:42:48 GMT

Employee Center has a nice hero illustration with a prompt to search for help. A common pattern I’ve seen is customizing with a Welcome mes sage for the current user. Let’s expand on this a bit and include a diverse welcome message that rotates greetings in different languages.

Test 1 - With cover photo, attached 1 photo in body

gisellakontaria — Wed, 02 Aug 2023 21:43:39 GMT

Platform Analytics Leading Practices

gisellakontaria — Wed, 02 Aug 2023 20:49:40 GMT

In this article, our goal is to provide you with leading practices to optimize Platform Analytics.

Employee Center Pro (EC Pro) Notification Guidelines

gisellakontaria — Wed, 02 Aug 2023 20:49:02 GMT

To provide leading practices and guidance around when and why to use the different notification methods within Employee Center Pro.

Prioritizing the user when organizing content

gisellakontaria — Wed, 02 Aug 2023 20:48:15 GMT

Many ServiceNow projects involve a large inventory of catalog items, knowledge articles and other content. For users to find the right content efficiently, organization is key. Learn how to gain quick and early insights from your users on how they expect content to be organized using a classic UX method: card sorting.

Organizing Content

gisellakontaria — Wed, 02 Aug 2023 20:47:22 GMT

Here are some additional links including definitions, overviews, and best practices for creating well organized content, taxonomies, and information architecture.

K23 Leading Practices: Self Service

gisellakontaria — Wed, 02 Aug 2023 20:46:21 GMT

To create more effortless help experiences for your users, check out these resource

UX SIG Frequently Asked Questions (FAQ)

stegel — Thu, 27 Jul 2023 16:28:30 GMT

Hello User Experience Community!

We've created this document to answer Frequently Asked Questions (FAQs) that you might have. Please feel free to comment; we'll update this post as a living doc.

What is the purpose of the User Experience Special Interest Group (UX SIG)? What are the goals?

The goal of this group is to discuss, educate, share, and learn. We want to help people deliver great user experiences on the ServiceNow Platform. We are focusing on:

Helping user experience professionals learn about the specifics of UX on ServiceNow
Helping non-UX professionals learn how to deliver great experiences with ServiceNow
Creating a space/community to share knowledge
Supporting each other

Who is this for?

This is for everyone! It doesn't matter if you're a user experience professional or not. That said, we will focus on two key personas:

UX Pros who want to learn more about UX on ServiceNow
Non-UX Pros: ie ServiceNow admins and developer, business analysts, IT folks and leaders that want to ensure that their ServiceNow applications have great experiences
Anyone else in your company who might be interested in delivering great user experiences on the Now Platform

Why should I spend time here? What do I get out of it?

Learning, support, community. This is a place where folks hang out to help others and share their expertise.

What kinds of things can I post?

All kinds of things, but please keep in mind that this is a public forum, so no confidential or secret information, please:

Questions & Answers
Best practices
Tips and tricks
Discussions about features and functionality
UX-specific topics (ie processes, methods, tools, etc)

Can I invite others to join this community?

Absolutely. The more the merrier, and everyone is welcome. If you happen to know UX pros who are not a part of the community, please encourage them to join and share their expertise.

Aligning on long term goals

stegel — Thu, 27 Jul 2023 16:21:11 GMT

Ensure your stakeholders align on shared goals for the projects before starting to plan and execute.