New article articles in ServiceNow Stg Community

Developer Redesign Article

gabrielmusa — Mon, 23 Mar 2026 20:44:21 GMT

Developer Redesign Article

APAC Article Test

LisaL8118081040 — Mon, 02 Feb 2026 22:11:40 GMT

APAC Article TestAPAC Article TestAPAC Article TestAPAC Article TestAPAC Article TestAPAC Article TestAPAC Article Test

America's Label Blog TEST

LisaL8118081040 — Wed, 21 Jan 2026 20:03:44 GMT

TEST TEST TEST

Formatting Article Test

XiniaA — Tue, 01 Jul 2025 18:13:49 GMT

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Bob	28	Designer

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Article 1

Community Alums — Wed, 21 May 2025 13:49:45 GMT

https://www.theverge.com/games/671575/senuas-saga-comes-to-ps5

Posting ATE article of Past event - Upgrades from a technical perspective

LisaL8118081040 — Wed, 14 May 2025 15:54:30 GMT

With the Yokohama release out, you may be preparing to upgrade soon. Get all the tips and best practices you need as a person with a technical role on the platform. Customer turned ServiceNow employee Josh Sutton and community MVP Vashnavi Lathkar will share their experiences with you. Watch on demand here.

Check out the deck--ATE Upgrade presentation 20250408.pdf

https://www.servicenow.com/community/ate-events/ask-the-experts-upgrades-from-a-technical-perspective/ec-p/3251800

(Staged) Learn how Now Assist (GenAI) can supercharge your Service Catalog

LisaL8118081040 — Tue, 28 Jan 2025 20:23:18 GMT

Are you intrigued by Generative AI and how it can help build catalog items and request them? Are you looking to democratize the maintenance of catalog items? If so, join to see latest GenAI capabilities in Catalog Builder and learn how Now Assist in VA makes requesting catalog items better. You will learn how to:

Make your item conversational in VA
Create catalog items using just a text prompt
Use the conversational dashboard to see why an item is not conversational, and more!

Check out few resources:

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/administer/now-assist-in-va/task/configure-gen-ai-catalog-item.html

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/concept/request-topic-blocks-va-llm.html

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/concept/using-catalog-conversational-experience.html

https://docs.servicenow.com/bundle/washingtondc-servicenow-platform/page/product/service-catalog-management/reference/catalog-item-conv-details-page-overview.html

About Live on ServiceNow®: Live on ServiceNow is our latest event series to help you deploy, adopt, and achieve value faster from your ServiceNow solutions. Each event features an interactive discussion with a product expert, so be sure to come prepared with your questions!

Click here to see our other upcoming scheduled events

(Staged) Virtual lab: Build a Service Catalog, App, Forms Playbook and Flow with Gen Ai

LisaL8118081040 — Tue, 28 Jan 2025 20:06:15 GMT

Hi Everyone,

World Forums’ #1 rated lab is running a virtual session for those who missed out.

Please join us next Wednesday 30^th October to by registering here.

There are no minimum developer requirements – all you need to be able to do is write use free text to prompt a bast practice build:

https://www.linkedin.com/posts/anthonygebbie_worldforum-devtheplanet-activity-7252445088713252864-_BA_?utm_source=share&utm_medium=member_desktop

Please share with any interested colleagues.

Regards,

ServiceNow Team

Register Here:

https://events.teams.microsoft.com/event/3f2305ce-1e33-4aff-ac0d-9721f160ff1b@8bcff170-9979-491e-8683-d8ced0850bad

My #1 favourite ServiceNow video – check it out:

https://www.youtube.com/watch?v=8qkuUUSLztw&t=180s

(STAGED) Catalog Builder 101

LisaL8118081040 — Tue, 28 Jan 2025 19:50:03 GMT

*Must pre-register to receive event link*

Join this webinar to get an overview on Catalog Builder. ServiceNow Experts will go over the key features, best practices, implementation and how to gain value from the Catalog Builder. Don’t miss out, register today!

Watch the previous session on Catalog Builder we hosted in January for a recap on this topic!

Click here to see our other upcoming scheduled events

(STAGED) Now Assist Conversational Catalog Request in practice

LisaL8118081040 — Fri, 18 Jul 2025 19:04:36 GMT

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field

CONTENT removed ... by LNL 2:03 pm CT jul 18 ..

as requested by Victor Chen.
Kynan Reid <kreid@progress.com>

(Staged) Now Assist Conversational Catalog: Guidance around converting Catalog Items to Conversational

LisaL8118081040 — Tue, 28 Jan 2025 17:38:29 GMT

This document outlines the current support within Catalog and highlights some limitations to variables, variable attributes, and scripts supported for Conversational Catalog in Now AssistVirtual Agent. This information can help guide customers towards converting catalog to conversational by working around such limitations wherever possible.

Additionally, information around Conversational Catalog Usage and FAQs are also covered in this document.

Reference Links for Conversational Catalog

Below links provide details around Service Catalog as to how it can be configured for Now Assist as well as effectively used within Virtual Agent to be conversational.

Vancouver DOCs

Washington DOCs

Community

« How to request catalog items in Now Assist in Virtual Agent

Limitations around Some of the Supported Variables

Variable Type	Limitation
Attachment
Checkbox	Cannot be grouped, a variable or container in between must be used. Future release aims to introduce support for group of check box’s
Date	Current issue where different date time formats submitted by the end user are not accepted by the system.
Date/Time	Current issue where different date time formats submitted by the end user are not accepted by the system.
Email
IP Address
Label
List Collector	· May run into issues if dynamic/scripted filter or at choices/options are being populated using client scripts.
Lookup Multiple Choice	· Without Pricing Implications · User unable to skip this question type
Lookup Select Box	· Without Pricing Implications
Multiple Choice	· Without Pricing Implications · User unable to skip this question type
Multiline text	· Skip button does not surface user needs to type “Skip”.
Numeric Scale	· Without Pricing Implications · User unable to skip this question type
Reference	· Without Pricing Implications · User needs to modify property to increase return limit. Increasing the limit can cause performance degradation · To increase limit updated property: glide.sc.va.reference_question_choices.limit
Requested For	· Without Pricing Implications
Rich Text Label
Select Box	· Without Pricing Implications · User unable to skip this question type
Single Line text	· Skip button does not surface, user needs to type “Skip”.
URL
Wide Single line text	· Skip button does not surface, user needs to type “Skip”.
Yes / No	· User unable to skip · For conversational use ensure to check the ‘Include None’ option on the variable
Containers	· Do not mark container mandatory on the variable form · Improper use of containers may result in an item to be non-conversational

Some Limitations around some of the Supported Client Script/UI Policy Script Methods

Method	Limitation
GlideAjax	· Only works under certain client script: If you have an onLoad and onChange Catalog Client Scripts on the catalog with an AJAX call, then the callback function should be written inside the onLoad or onChange function block. If not written inside the callback function it is not detected/executed during Catalog Conversation in VA.
RegExp	· Consider creating a new record in the question_regex table and leveraging the “Validation Regex” on the variable form under the Type specification tab. This field surfaces for text fields.

Conversational Catalog Overview Dashboard

With the Now Assist in Virtual Agent plugin installed, the Conversational Catalog Overview dashboard becomes available. This dashboard reports on Conversational Catalog supported vs. Not supported and provides a preview of most requested items by each bucket. The dashboard also provides drill down into each catalog item to help understand why an item is or is not supported.

For items that are non-conversational a list of reasons of why that item is not conversational is presented to the user. Users can review the issues to make the item conversational.

When to make an item conversational

The item uses any of the variable types mentioned in Variable Limitations table
The item does not have any pricing implications
The item has around 15 – 20 variables. It is recommended to stay within this range for User Experience. In the case that more than 15 variables need to be asked to the user, update the sn_now_assist_cr.llm.conversational.request.question.limit in the Now Assist in Conversational Catalog Application scope. If the property does not exist, please create it

When to make an item non-conversational

The item does not use any of the types mentioned in the Variable Limitations table. Custom variable types are not supported
The catalog item uses Catalog Client Scripts or Scripted UI Policies that do not use any of the methods mentioned
Catalog Client scripts that use DOM manipulation should be avoid. If used be sure to set the UI Type of the catalog client script to Desktop
The Catalog item is a Content Item, Order guide, Wizard Launcher or a Standard Change template will not be supported and rendered as a Window
If the Catalog item has any form of customization along the lines of widgets, UI Pages or UI Macros are not supported
The Catalog Item description has a set of instructions or terms and conditions that need to be read by the user will not surface in the conversational catalog, best to exclude these

Conversational Catalog FAQ

Which ServiceNow release is Conversational Catalog dashboard available?
- Starting Vancouver Patch 7 and Washington Patch 1 if Now Assist in Virtual Agent plugin is installed.
Can I select which variables surface during a conversational catalog conversation?
- No, catalog developers are unable to select which variables surface during a conversation. Questions which have a default value already presented will not be asked during a conversation. Users will have the option to change the value of this variable in the end when the form summary is displayed to the user.

What exactly gets captured from the Catalog Item during the conversation?
- The following fields are captured and passed to the LLM during the conversation:
  - Item Name
  - Description
  - Variable Label and Value
- Note: The description / instruction / hints of variables are not passed to the LLM

How can I manipulate the question format?
- Individual questions cannot be manipulated or fixed for a conversation. In the case that a question or majority of questions should be fixed, it is recommended that a custom LLM Topic is used in the Virtual Agent Designer.
- In the case where the above recommendation is not an option, the description of the Catalog Item manipulates the questions generated during the conversation. Ensure that the description of the catalog item is very detailed to include context around relevant questions being asked to the user as part of the conversational item in VA.

I want to show pictures of items during my catalog conversation. How can I achieve this?
- If you wish to show pictures to the end user during your conversation you can leverage the Rich Text Label variable

How can I increase the question limit?
- To increase the question limit you can update or create the following variable in the Now Assist in Conversational Catalog Application Scope:
  - sn_now_assist_cr.llm.conversational.request.question.limit. Out of the box the limit is defaulted to 15. This property is applicable to Vancouver Patch 7 and onwards.

How can I increase the limit of the Reference field type?
- To increase the limit of the reference field, type the following property can be updated:
  - glide.sc.va.reference_question_choices.limit. Please note that increasing this property can cause Virtual Agent performance degradation, be sure to apply filter conditions to cause less stress on the system

How can I make my non-conversational items render as a pop-up or window?
- To change the render type of non-conversational catalog items the following property can be updated:
  - glide.sc.va.render_type.legacy. This property will allow catalog items to be opened in a new tab.

Why are some questions not asked during my conversation?
- Questions with default values specified on the variable form will be skipped during the catalog conversation.
- Users will have the option to change the value of the question when the summary is presented to them. Users will have to type in what question they would like to change in order to re-ask the question.

How can I change the question value after it has been accepted?
- Users will have the option to change the value of the question when the summary is presented to them. Users will have to type in what question they would like to change in order to re-ask the question.

Are quantities supported in conversational catalog ?
- Quantities are currently not supported

(STAGED) How to request catalog items in Now Assist in Virtual Agent

LisaL8118081040 — Tue, 28 Jan 2025 17:30:38 GMT

As of Washington GA:

With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging app like Microsoft Teams. With Now Assist in Virtual Agent, the ordering process is enhanced so that users can mention their answers and choices in their initial query and have the ability to change answers on the fly! Discover more about Now Assist in Now Virtual Agent here:

Now Assist in Virtual Agent - What's New, what's different, and what's coming!

Conversational catalog ordering (using Service Catalog topic block)

Now Assist in Virtual Agent (using LLM)

With that said, there are some limitations on the kinds of catalog items that are supported conversationally. See the below list of variables and configurations that allow for conversational catalog ordering. If not conversational, catalog items will still appear as a search result and users clicking on the result will receive a link to a separate window or pop-up to finish the item ordering process.

Only the following catalog variables are supported:

Attachment
Date
Date/Time
Duration
Email
HTML
IP Address
Label
Lookup Multiple Choice (without pricing implications)
Lookup Select Box (without pricing implications)
Masked
Multiple Choice (without pricing implications)
Multi Line Text
Numeric Scale (without pricing implications)
Reference (without pricing implications)
Note: Reference type variable that corresponds to a table that has more than 7000 records are not supported. The upper limit for the number of records can be specified in the glide.sc.va.reference_question_choices.limit property. By default, it is set to 7000.
Requested For (without pricing implications)
Rich Text Label
Select Box (without pricing implications)
Single Line Text
URL
Wide Single Line Text
Yes / No
Container variables
Break (ignored)
Advanced reference qualifiers

The following catalog configurations are not supported for conversational catalog ordering:

Some scripted UI policies on a question that affect a previous question
Some client scripts
Multi-row variable sets
Custom variable types
Pricing implications, e.g., price lookup or recurring price

The full list of supported UI policies/client scripts as well as variable types are documented here: Service Catalog topic blocks in Virtual Agent

How to tell whether a catalog item is "conversational"

Navigate to the catalog item, sc_cat_item. Scroll down to the Related Links and click on "Show VA render type". You can then see whether the item is "conversation" or not. There is also a table that shows all render types: catalog_item_analytics.

In the Washington release, the Conversational coverage page provides a rich dashboard that displays catalog items' conversational status and reasoning. Navigate to Service Catalog > Catalog Administration > Conversational Catalog Overview.

Tips and tricks

You can increase the upper limit for number of questions in a conversational request via this system property (default is 15): glide.sc.conversational.request.question.limit.

Have detailed product names, descriptions, and questions. The more data, the better the conversational experience.

To increase your Service Catalog coverage, limit configurations that are not supported conversationally.

- Instead of custom variable types, use out-of-box variable types.

- Instead of using advanced client or UI policies scripts, use no-code features such as auto-populate or default value.

- Instead of using UI policies that affect a previous question, determine the most logical order of questions to appear ahead of time.

If you don't want an item to appear as conversational, navigate to the catalog item record and check the box for: "Turn off Now Assist conversation for this item".

For more best practices on creating a world-class service catalog, see our playbook here: Design a world-class service catalog

For full documentation, see the following:

FSO Article Testing for Meggie (Lisa Impersonating)

MeganMcDonnell — Tue, 05 Nov 2024 15:57:51 GMT

This is only a test ..

Testing article

stegel — Tue, 27 Aug 2024 17:44:17 GMT

teaser

UX Sig test

gabrielmusa — Tue, 27 Aug 2024 17:19:30 GMT

UX Sig test

Now Platform

LisaL8118081040 — Tue, 16 Jan 2024 22:39:53 GMT

Vancouver Release

Washington DC Release - coming soon

Product & Solutions

LisaL8118081040 — Tue, 16 Jan 2024 22:30:14 GMT

Now Platform >
	Vancouver Release (Link to Article)
	Washington DC Release - coming soon
Corporate >
	Customer Success
	Partners
	Earnings
	News
Customer & Industry Workflows >
	Customer Service Management
	Field Service Management
	Sales and Order Management
	Order Management
	Financial Services Operations
	Healthcare and Life Sciences Service Management
	Public Sector Digital Services
	Telecommunications Service Management
Creator Workflows >
	App Engine
	Automation Engine
Employee Workflows >
	HR Service Delivery
	Employee Growth & Development
	Workplace Service Delivery
	Legal Service Delivery
	Employee Center
Finance & Supply Chain Workflows >
	Sourcing & Procurement Operations
	Supplier Lifecycle Operations
	Accounts Payable Operations
Technology Workflows >
	IT Service Management
	IT Operations Management
	IT Asset Management
	Strategic Portfolio Management
	Security Operations
	Integrated Risk Management
	Cloud Observability
	Environmental, Social, and Governance
	Enterpise Asset Management

Article about qualtrics_data

rafaelschol — Tue, 05 Dec 2023 13:51:22 GMT

Lets see how this behaves.

(Test) Rising Star Recognition Program

Sarah_G — Tue, 03 Oct 2023 16:58:37 GMT

How long can I keep it?

Once selected, the ServiceNow Rising Star award lasts for the calendar year. When the new calendar year begins, those who do not meet the requirements for the MVP Program will need to renew their Rising Star status.

What does it take to be a Rising Star?

Who is eligible to be a ServiceNow
Rising Star?

All registered members except current ServiceNow MVPs are eligible for induction to the ServiceNow Rising Star Program. ServiceNow reserves the right to revoke ServiceNow Rising Star status for an individual.

When are Rising Star designations awarded?

Nominees are reviewed at the end of each quarter and awards are given out in August and February of each year. ServiceNow reserves the right to induct Rising Stars at other times if necessary.

Become a Rising Star

The process to become a ServiceNow Community Rising Star is easy. The submission process will be open July 1-31 and December 1-31st each calendar year. Either a fellow Community member can nominate another member, you can nominate yourself or the Community team can select you.

Make a nomination

Get in touch

If you have any questions or comments regarding the ServiceNow Community Contributor Recognition programs, please contact community@servicenow.com.

MVP program

Check out our Most Valued Professionals program.

View more ⟶

MVP TKB Article Test 4

kh-dave1 — Mon, 02 Oct 2023 02:20:34 GMT

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