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Let employees focus on more meaningful work by powering your workflows with machine learning.

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Tools that learn and respond to human-expressed intent.

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Share knowledge with other Now Platform developers.

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Configure, modify, and create applications to improve productivity across IT, HR, facilities, and other departments.

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Unify your instance apps and reduce clicks to access the items you need to get working.

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Increase productivity, and speed routing interactions between customers and agents.

Workflow Automation

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(Staged) Learn how Now Assist (GenAI) can supercharge your Service Catalog

Are you intrigued by Generative AI and how it can help build catalog items and request them? Are you looking to democratize the maintenance of catalog items? If so, join to see latest GenAI capabilities in Catalog Builder and learn how Now Assist in...

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(Staged) Virtual lab: Build a Service Catalog, App, Forms Playbook and Flow with Gen Ai

Hi Everyone, World Forums’ #1 rated lab is running a virtual session for those who missed out. Please join us next Wednesday 30th October to by registering here. There are no minimum developer requirements – all you need to be able to do is wri...

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(STAGED) Catalog Builder 101

*Must pre-register to receive event link* Join this webinar to get an overview on Catalog Builder. ServiceNow Experts will go over the key features, best practices, implementation and how to gain value from the Catalog Builder. Don’t miss out, regis...

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Get your Service Catalog in order

New to Service Catalog and feeling a bit stuck? Join ServiceNow Product Manager Tosin Ogunsola as he shares tips on setting up the Service Catalog for long-term success and scalability. Learn how to automate processes, save time, and improve customer...

Event

(STAGED) Now Assist Conversational Catalog Request in practice

Articles, Blogs, Videos, Podcasts, Share projects - Experiences from the field Hi there, "Generative AI" or "Now Assist", without doubt the hype of this moment. If it's at Knowledge, World Forum, people posting content, Meetups, etcetera: Now Assis...

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(Staged) Now Assist Conversational Catalog: Guidance around converting Catalog Items to Conversational

This document outlines the current support within Catalog and highlights some limitations to variables, variable attributes, and scripts supported for Conversational Catalog in Now AssistVirtual Agent. This information can help guide customers toward...

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(STAGED) How to request catalog items in Now Assist in Virtual Agent

As of Washington GA: With the Virtual Agent, users can order catalog items within a conversation without opening a separate catalog window. This enables users to get the items they need faster whether they're on Portal or an integrated messaging ap...

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(STAGE) How to Create a Service Catalog in ServiceNow Using Catalog Builder: A Beginner’s Guide

For organizations using ServiceNow, a well-organized Service Catalog is crucial. It provides a central hub for users to access, request, and manage services efficiently. Catalog Builder is ServiceNow’s user-friendly tool designed to help create and m...