CSM - 2 - ServiceNow Stg Community

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Customer Service Management

Today's workforce expects consumer grade service experiences.

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This is a Test Event for CSM

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This is a Test Event for CSM
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This is a Test Event for CSM

08/15/2024

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This is a Test Event for CSM
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This is a Test Event for CSM

08/15/2024

lisa_latour
This is a Test Event for CSM
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This is a Test Event for CSM

08/15/2024

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Getting Started

Welcome Guide

Product Checklist

Recommended Training

FAQ

Measuring Success

Product Docs

Performance and Measurement

Value Measurement

Now Assist for CSM

Overview concepts, best practices, first steps and reference information

Getting Started

Overview concepts, best practices, first steps and reference information

Customer Self-Service

Quickly deliver intelligent responses and personalized solutions to your customers

Agent Productivity

Achieve your metrics while increasing case quality and customer satisfaction

Agentic Workflows

Agentify your business with these out of the box use cases

Admin Efficiency

Turnkey solutions that accelerate your time to value and reduce your TCO

Case Management

Deliver consistent customer experiences with scalable case management capabilities

Getting started with CSM Case Management

Overview concepts and first steps to set up and succeed with case management

Core Case Management Features

Harness powerful case management features to streamline service delivery.

Case Management Operations

Manage, track, and collaborate on cases effectively to ensure fast and consistent resolutions.

Case Automation, AI, and Workflows

Boost agent performance with AI-powered, real-time case insights, and workflows.

Customer Self-service

Empower customers to resolve issues faster with self-service and Now Assist AI

Getting started with Customer Self-service

Overview of self-service capabilities for better customer experiences

Customer Portals

Resolve issues faster with intuitive self-service portals

Configurable Portal Widgets

Provide better portal experiences that enable business users to configure widgets

Customer Self-service using Now Assist for CRM

Embedded Experiences

Embed ServiceNow self-service on your organization’s websites

On Demand Events

Resources

What's New Blog

Zurich

What's New Blog

Release Notes

Entitlements

Store

Activity in CSM - 2

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MOD TEST 4

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Resolved! MOD TEST 5

These 15 Fallout 4 mods unlock maximum coziness | Polygon

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